Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(148,334 Reviews)
Rating breakdown 148,334 reviews
5 Stars
97,308
4 Stars
27,839
3 Stars
10,320
2 Stars
5,335
1 Star
7,532
85%of customers recommend this product.
(
52,141 out of
61,159)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: lebeb
from Virginia
Verified Purchase:Yes
Have been using HR Block Tax Cut for 7 years now. The first 6 years were good. No problems, pretty straight forward with the interview process. Very Bad for 2022 tax year. I ran into an issue where there are 2 ways to list a ROTH roller/conversion. If I start to list a partial roll over and at the end of the interview, answer YES this was a ROTH conversion, I owe considerable less tax than if I list it as a ROTH conversion up front and entering the same numbers! To me the answer in taxes owed should be the same. But not! I called your program help line and explained my problem, and Emica was very courteous, but had never used the software, and didn’t know how to find the 1099R entry pages. And once I walked her through the software, she refused to enter dummy information so that I could demonstrate the problem. That help was useless. When I finished, my numbers seemed way off what I expected, so I ran the report comparing 2021 to 2022, and found an error where in 2021 and 2022 the program created TWO form 4959s charges to earn the interest/dividends. I called the tax help line, set up an phone appointment for 645 pm that night, waited until 715, called the number listed for the tax expert, and was forwarded to a system to make another appointment. The advice received was to submit a revised return. So, I did, and the computations, didn’t result in any changes to taxes owed, not refunds. So, I didn’t submit the revised return. Why did the program create TWO 4859’s?? After this experience, no I can’t recommend HR Block tax cut.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Posted by: lebeb
from Virginia
Verified Purchase:Yes
Have been using HR Block Tax Cut for 7 years now. The first 6 years were good. No problems, pretty straight forward with the interview process. Very Bad for 2022 tax year. I ran into an issue where there are 2 ways to list a ROTH roller/conversion. If I start to list a partial roll over and at the end of the interview, answer YES this was a ROTH conversion, I owe considerable less tax than if I list it as a ROTH conversion up front and entering the same numbers! To me the answer in taxes owed should be the same. But not! I called your program help line and explained my problem, and Emica was very courteous, but had never used the software, and didn’t know how to find the 1099R entry pages. And once I walked her through the software, she refused to enter dummy information so that I could demonstrate the problem. That help was useless. When I finished, my numbers seemed way off what I expected, so I ran the report comparing 2021 to 2022, and found an error where in 2021 and 2022 the program created TWO form 4959s charges to earn the interest/dividends. I called the tax help line, set up an phone appointment for 645 pm that night, waited until 715, called the number listed for the tax expert, and was forwarded to a system to make another appointment. The advice received was to submit a revised return. So, I did, and the computations, didn’t result in any changes to taxes owed, not refunds. So, I didn’t submit the revised return. Why did the program create TWO 4859’s?? After this experience, no I can’t recommend HR Block tax cut.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Posted by: lebeb
from Virginia
Verified Purchase:Yes
Have been using HR Block Tax Cut for 7 years now. The first 6 years were good. No problems, pretty straight forward with the interview process. Very Bad for 2022 tax year. I ran into an issue where there are 2 ways to list a ROTH roller/conversion. If I start to list a partial roll over and at the end of the interview, answer YES this was a ROTH conversion, I owe considerable less tax than if I list it as a ROTH conversion up front and entering the same numbers! To me the answer in taxes owed should be the same. But not! I called your program help line and explained my problem, and Emica was very courteous, but had never used the software, and didn’t know how to find the 1099R entry pages. And once I walked her through the software, she refused to enter dummy information so that I could demonstrate the problem. That help was useless. When I finished, my numbers seemed way off what I expected, so I ran the report comparing 2021 to 2022, and found an error where in 2021 and 2022 the program created TWO form 4959s charges to earn the interest/dividends. I called the tax help line, set up an phone appointment for 645 pm that night, waited until 715, called the number listed for the tax expert, and was forwarded to a system to make another appointment. The advice received was to submit a revised return. So, I did, and the computations, didn’t result in any changes to taxes owed, not refunds. So, I didn’t submit the revised return. Why did the program create TWO 4859’s?? After this experience, no I can’t recommend HR Block tax cut.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Posted by: 11040
Verified Purchase:Yes
I've used this software over25 years. It's very easy to use for individual tax payers with straightforward finances. I cannot speak to more complex situation.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Block makes changes without telling me about it.
on March 12, 2023
Posted by: KenSt
from Upstate New York
Verified Purchase:Yes
Normally, I'd rate Block 5 stars as I've done for past 5 or 6 years but this year they forced me to take my refund in 2 separate installments without even telling me why. I can only guess that they were trying to safeguard against fraud, but they ought to warn me before imposing their choice onto me. It really created a big hassle. What's the big problem with informing me of their reason(s) and allow me to choose my preference instead of making my choice for me?
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Switched to H&R Block 20 years ago - Wise Choice.
on March 12, 2023
Posted by: Garmain
from Savannah, GA
Verified Purchase:Yes
Excellent, straight forward program that walks you through your taxes quickly. I've been using this program for 15 or twenty years and it keeps getting better and better. I have only one problem and that is the programs ability to import securities transactions. I make hundreds of trades a year and the program will import each transaction and everything balances to the penny, but... The program makes you review every single transaction with a three click repetitive procedure. They need to develop a 'forms approach' where I can have a screen of 15 or twenty trades and just go down the column clicking each trade as reviewed then one enter per page. Until then I'm stuck with entering only total VAR-ST total Gross Pro, total Cost Basis and VAR-LT total Gross Pro, Total Cost Basis and leave it to the IRS to balance to me.
Pros: Easy to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Billyball1981
from California
Verified Purchase:Yes
Intuitive question/topic-oriented program that does a good job with simple returns if you have all your documentation.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Arnally
from Minnesota
Verified Purchase:Yes
I'm in my 80's and it has been used since I retired many years ago.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock