I have used this software for a number of years. It greatly simplifies preparing both my State and Federal tax returns. I like the fact that I don't have to search for forms and it fills out my forms automatically. I use direct deposit and file on line. My refund is in the bank in an amazing short time after filing.
Some forms are just not available through the software, which makes completing this more difficult. Also, I could not print out my forms to send them because of pending updates. What if I don't want to wait for them? The help feature really doesn't help at all, refers you back to the website to search on your own. Waste of time.
It’s become expensive for my simple return. There is a lack of explanation for background computations that results in manually checking IRS regs and forms. I’ve used the product many times over the years, but will likely try another product next tax season.