It is a great tool that I've used for close to 10 years and I wouldn't do my taxes any other way now. It is presented in interview style, but the user can jump in and out of the interview to go to specific items, so that you can enter data as they come in from payers over several weeks or do it all in one session. It allows you to look at the individual forms if you want. It can import carry overs from the previous year, like capital gains losses. As you do your federal taxes, it keeps track of what has to be moved to the state preparation. Like any new tool, using it is a learning experience, but once you've got it down, it's great. This year my federal refund showed up in about a week and my state in about three.
Pros: Easy to prepare, Easy to import documents, Fast
When I tried to file, there was an updated needed. The update was scheduled for a week away so I had to wait a week to file with this program. When I logged in a week later to file, my code would t work and I had to call customer support. Very inconvenient.
Very thorough, accurate and helpful at a reasonable price. I have used for several years. Very easy to complete, provids answers to questions I'm unsure of. Highly recommend.
Simple and thorough state and federal filing programs. I was especially pleased when I called with a question about printing: got through immediately and got the help I needed.
Pros: Easy to prepare, Easy to import documents, Fast
I had trouble when I forgot an item I needed to put in, the day after I had inputted all my data. I tried to go in and insert the data but when I hit enter, the program would not retain my added information. I tried calling your help desk but no one could help me because I couldn't talk to a human being it was just your robot. After that I had to just erase my entire input,and start over again like putting it in the first time. NOT HAPPY!! I have used your program many years now and never experienced this issue before.