I wasn't able to load last year's taxes the usual way. I was able to load a pdf file. I also wasn't able to install this year's pdf creation app on one specific laptop but was able to do so on another using same windows 10 os.
Very easy to use, accurate, and does most of the work for you. I have used H&H Block for as long as it has been on the market. I will not do my taxes any other way.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Hard to use compared to TurboTax. Fonts too small. Instructions not clear regarding retirement 1099s and IRAs and 401ks. Had to do a lot of Dick Tracy detective work with IRS publications due to crappy software.
I've been using H&R Block's tax software for years. Rarely have I had any issues. When something does come up, their customer service staff has always been able to guide me through to the solution. Very helpful and friendly.
Pros: Easy to prepare, Easy to import documents, Fast