Generally a great program. However there have been some less than clear statements/instructions that caused errors on our return in the 2021 version regarding the pandemic 'donations' from the US Government.
I have been usign the tax software for years and never have had a problem with. I think I contacted support with a question I had and it was answered immediately. Ken
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
I have had my return rejected three times.
on June 20, 2022
Posted by: Camellias86
from Bogalusa
I cannot figure out why the IRS has rejected my return THREE times. I have used the software for many years, nothing has changed, but for some reason, it will not accept my return. Very frustrated.
very difficult to navigate thru the homeowner and investments information. I was left feeling very un sure if calculations were correct. Called for support and the representative was very unconcerned about my return. Also the filing fee for the State return is absurd.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
It crashed several times when preparing a return. The first time I lost over an hour of work. I ended up submitting to IRS late. It crashed several times later when I tried again. Finally I got everything submitted