I've used H&R Block software to do my taxes for more than 20 years. The instructions are always clear and simple and the software has always worked perfectly.
In the past I always received the compact discs. Was very, very pleased with the experience. The guidance was excellent. This year I did not receive the disc. When I logged onto HRBlock only obvious option was to start the online product. THIS IS NOT THE SAME AS THE DISC/DOWNLOADABLE SOFTWARE!!! I called customer suppport who very knowledgeably and graciously guided me to the download product. This DID provide the same experience, forms, and guidance I had received in the past. THE DOWNLOADABLE product (and you can pay extra for the CD) is the product I would recommend to others, not the online app.
Doesn't contain a form needed for AZ tax credits. Have to download from state website and add. This prohibits electronic filing. Doesn't separate out how your tax bill is calculated. Would be handy to see how much I might save if I got more long term capital gains. But, there is no way to figure out what portion of my tax bill is from this source. Would like it if they just followed the 1040 form line by line. Jump around too much.