Been using this software for a very long time. This year was awful. Charged me twice to send state because Federal not accepted first time. And never got Federal accepted. I had to mail it in. Not sure I will use again.
This software is great. It calculates accurately and makes it easy to find sections of the return. Any part that the user wants to go back to can be found quickly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Simple to follow directions step by step. No loss of sleep thinking about what I might have missed. Program is easy to follow along and the audit check at the end just puts your mind at ease that your return is complete and you are getting the most return.
There is a lot to like about the H&R Block software, but for me, the product really falls down with the state tax product, in my case, Arizona. The state tax software does not include a number of very popular and needed state tax forms, which forces me to find the form on the state's web page, fill it out, print it and file by paper.
Also, I needed to file an amended return for 2020 and there was zero help to do that in the state program.