The only problem I have found is that printing at the end of the program is not as intuitive as it could be. It is easy to get "lost" in the options at the print stage, especially if going back into the program to print extra copies. Suggest you make these processes individual instead of part of a larger series of functions so they can be accessed directly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
The program is easy to use. I've been doing my taxes with it for a dozen years. They are very helpful if you have a problem. They even changed the program a couple of times when I pointed out a better way to do something.
Fairly easy to use unless you want to get out of sequence then it can be confusing. Should also include an electronic submission to state instead of charging for it.