Generally the product works just fine. My family’s taxes are “easy,” so I cannot speak to the complexity of the program as it may relate to the needs of other people and families. I’ve been using it for a long time; likely more than ten years.
Pros: Easy to prepare, Easy to import documents, Fast
Ok for the most part, but 2 tax seasons in a row i have lost a portion of the refund i was supposed to receive because of the program asked a question regarding tax credits.