I've been using H&R Block tax software for more than 10 years. It makes it much easier to do my taxes. I don't make simple calculations errors. At times it has made me aware of deductions I was not aware of. It has been worth the price I paid for the software.
Your tax software has very large bugs that caused me considerable difficulty. I was able to work around it with 2 or 3 hours of research. Do I recommend it... No, not yet.
I have been using the software for over twenty years. It is very easy to use. If you have questions on what to do, you can contact them by phone (although difficult to follow the phone tree) or arrange for an appointment at the local store front. I have had an appointment twice. I had a couple of questions about deductions for college and another issue, can't remember, but they were very helpful. No charge as long as you go back home and complete your taxes with the software. If you want them to complete your return, there is a charge, of course.