Been using H&R Black for 10 years and it outperform TurboTax hands down in terms of ease of use, performance and support. Best thing is the value - I get much more than TurboTax that costs more.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
The software is easy enough to use, but the last two years it has not accurately reflected the tax code for me, and the IRS later adjusted the return for me to the negative. I would rather not expect to get a refund but end up owing the IRS again.
Software far exceeded my expectations. Completed my federal and state taxes in approximately 4 total hours. The process was very intuitive and the instructions very clear and easy to understand. When I needed an explanation of a process the answer was readily available. The audit at the completion of the forms and before filing was outstanding. Filed both electronically and received rebates in less that 60 days, OUTSTANDING! I am a customer for life.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast