I had a problem with a person who insisted she could fix a programming error that I found with the software - 90 minutes later with the lady and 2 more persons before it was properly addressed. While she was supposedly fixing the problem she told me her life story. I did not appreciate my time being wasted and listening to the lady's issues. I waited a week and the issue was still not reprogrammed. I finally just manually fixed the problem, wrote a check for what I owed, printed off the forms and mailed to the state.