Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(147,814 Reviews)
Rating breakdown 147,814 reviews
5 Stars
97,016
4 Stars
27,723
3 Stars
10,264
2 Stars
5,304
1 Star
7,507
85%of customers recommend this product.
(
51,835 out of
60,802)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Posted by: RobertJS
from Michigan
Verified Purchase:Yes
I have used the tax software successfully for several years. But in 2022 (2021 taxes) I had an issue that the phone contacts said was software related and it was uncertain when there would be a fix. On the upside, I was able to contact a live person for the explanation but switched to another software to finish my taxes. I requested a refund but crickets.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
3
Written by a customer while visiting HRBlock
Posted by: Upset Customer from IL
from IL
Verified Purchase:Yes
I’m pretty sure Charles Schwab is one of the larger brokerage companies in the USA, although somehow HR Block could not automatically import from Schwab even with updates past late March / early April which caused the need to manually type hundreds of stock trades. Seriously going to look into other tax software options next season!
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: TAF23and24
from MKE, WI
Verified Purchase:Yes
Software does not prompt for HSA expenses paid Vs HSA deposit, I'm now in State pf Wisconsin Tax trouble and the Local Office, won;t provide any support
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: Tuner
from pittsburgh pa
Verified Purchase:Yes
use this software for many years now-and never had any problems-so easy.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Have used H&R Block since 2008. Easy program to use!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Las Vegas, Nv
Verified Purchase:Yes
I would recommend this program to a friend. I live in Las Vegas, Nv
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: OrionRain
from Maryland
Verified Purchase:Yes
IRS is charging me an additional amount due to an error in the software related to its covid-19 computation.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Posted by: GRUMPY 1
from KANSAS
Verified Purchase:Yes
It was the worst experience I had ever endured. How dare U release your READY FOR USE systems without getting rid of the FREAKING BUGS??
The worst 1 was the: YOUR AGI FOR LAST YEAR DOES NOT MATCH THE IRS FIGURES
Calling the IRS was futile because that is their biggest SECURITY QUESTION USED BY THEM!!
AFTER your 3rd update that it disappeared as a warning and I could proceed filling out my return.
The next was filling the KS STATE return. Turns out that unlike with other states your brain trust did NOT have the DECEASED SPOUSE within the filing year option and I had to MAIL IN??? the return--MAIL IN AS IN: trip to the overcrowded post office, wait in line with coughing folks--I am 81years old and unhappy-as U can tell.
Last year I purchased the STATE/FEDERAL with the free state filing for way less then the SURPRISE SURPRISE higher cost and the EXTRA $$ for the state filing which FORTUNATELY ??? I could NOT use due to the missing software provision.
After reading THIS REPORT--PLEASE TELL ME--how proud R U of your product-your totally inaccessible customer support--always busy-phone lines- personnel-and your cost for a half backed software. I would love to hear your side of this!
The worst 1 was the: YOUR AGI FOR LAST YEAR DOES NOT MATCH THE IRS FIGURES
Calling the IRS was futile because that is their biggest SECURITY QUESTION USED BY THEM!!
AFTER your 3rd update that it disappeared as a warning and I could proceed filling out my return.
The next was filling the KS STATE return. Turns out that unlike with other states your brain trust did NOT have the DECEASED SPOUSE within the filing year option and I had to MAIL IN??? the return--MAIL IN AS IN: trip to the overcrowded post office, wait in line with coughing folks--I am 81years old and unhappy-as U can tell.
Last year I purchased the STATE/FEDERAL with the free state filing for way less then the SURPRISE SURPRISE higher cost and the EXTRA $$ for the state filing which FORTUNATELY ??? I could NOT use due to the missing software provision.
After reading THIS REPORT--PLEASE TELL ME--how proud R U of your product-your totally inaccessible customer support--always busy-phone lines- personnel-and your cost for a half backed software. I would love to hear your side of this!
Pros: Maximizes refund
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock