I have been using this software to do my taxes for many years. It just works. I have never had a problem. This software allows me to do my taxes in a short amount of time. I love it.
Been using this program for decades. So much better than an accountant. The interview process discerns the entries needed, relevant to you, while making sure you don't miss deductions and credits. Also keeps you from wasting time assembling records, such as medical, by letting you know the amount needed to affect your taxes. You can mark ballpark entries tentative to see it's impact before wasting time.
I miss the video overviews. The Help menu links are not always indexed to the specific section you are working on. The Traditional / Roth IRA contributions should suggest what is allowable based on your data, but requires you to plug numbers to see what's allowable through trial and error. Suggest a read-only review process so your entries can be reviewed without any chance of accidental changes. Electronic state filing fees are excessive.
Incorrectly prepared my taxes by saying I was eligible for something I was not and wouldn't let me change it. Caused IRS to send me a letter adjusting my taxes because H&R was WRONG! And no, the issue was not due to my error. It was all them.