Overall good experience. Navigation could be improved, had trouble getting back to where I left off after changing subs choices to see the effect it would have (dependent vs no dependent, health insurance)
Over the last several years, the question/enter steps often mislead or do not address a block on the tax form. It often makes the customer guess on his tax status on a particular item; even an easy item. I believe whoever does your final review is a CPA who cannot see easy issues as he understands tax code so well that he zips thru it. Also, a software developer who doesn't understand what the CPA wants changes the program as a software developer. Anyway, the product is not as good as it use to be. I use it then go thru it as if I am filling out an IRS form by hand. I am fault too. I trusted the program too much.
Getting to be more expensive but still a good product. Wish that when you buy the deluxe it would include a "free" state filing instead of charging extra for that.
Simple step by step interview guides you through entry of all important tax reporting information and checks the return for errors or audit flags before filing!