With the documentation needed this program lead the user through the process of preparing and filing taxes. Lots of helpful information is included. I have used this software for many years. Never an issue.
You make everything difficult for the customer and
on June 11, 2022
Posted by: Markdddddfffffff
Verified Purchase:Yes
No support. There was a problem with the software. I was ready file in Feb but couldn’t file the state return. Customer service kept telling me the next release would fix this. It never did. After the last release they said that I needed to print the return and mail it. I want my money back but there is no one to talk to. You clearly don’t care so I’m done.
I found the support information was lacking in the 2021 software. I tried to use the online help, but never connected to a live person as it seemed to promise it would.
It leads you very nicely through an interview process. It’s quite easy to return to a topic and review or make corrections. At any point you can see how your actual tax forms are being completed.