I've used H&R Block software for several years. My taxes are only of moderate complexity making the package ideal. Like any program, there are some things I'd change. The deduction pro tool is great but a little klunky to use. That said, I plan on using the package again for next year's tax season.
While I have used H&R Block software for over 10 years I was not pleased with the fact that I could not import my Charles Schwab financial data until well into March. I have always been an early filer and this caused me much disappointment and inconvenience.
I have used H & R software for the past 10 years and found it to a very good product for the price. However, I recently was given a 6 digit PIN number (from the IRS) that must be on the Federal return to be accepted to file on line. I was unable to file electronically because the H & R software does not provide for the input of this 6 digit PIN number. This needs to be corrected for me to file my return electronically. I may need to switch to a different product if not corrected for 2022 Federal filing.
Long time user. Stil mostly still a good program, but can't believe it did not support import from Charles Schwab. Will switch to TurboTax for next year.
The application was functional and generated the same results as turbo tax but felt like I was using a program from the mid-2000s. I would continue to keep your price competitive and build up your client base.