This software made numerous mistakes in my returns. Info and help features were written to PREVENT users from understanding error messages. Slow to load, 'updates' frequently changed refund/owed amounts, and inaccurately 'warns' of penalties. All these things combined seem to indicate that the software is designed to herd users toward more expensive consultations with HR staff.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Taxpayers should know how their income is taxed. H&R Block’s software is, at least to me, easier to use, more straight-forward, than competing software packages. I have been using it or its predecessor TaxCut, since the early days of personal computers, in the 1980’s.
Love this software, been using it for years and never had an issue until this year, when dependent information failed to transfer from my federal return to my state return, which I missed upon review. Ended up having to send in an amended state return because of it. Not cool, H&R.