The software is accurate and thorough, but sometimes cumbersome and time-consuming to use. For example, if you're entering your information and want to see what the current actual tax return page or schedule looks like, it takes several clicks, scrolling through a list, and when you can finally see the actual schedule, it is littered with "mini-worksheets", most of which don't even apply to your return. It can be frustrating.
Several issues this season of program crashing and not accepting data. Plus, it incorrectly added a tax credit on returns for both me and an adult daughter - impossible since neither of us claim dependents. Caused a tax payment to be made to IRS and loss of refunds.