I like the software because it is easy to use and if you use it year to year it grabs information from the previous year so you don't have to look it up!
A lot of time is required "cleaning up" minor issues that the software should have done without intervention. Importing investment data brings numerous items that should be opened one at a time to verify.
I've been using H&R Block Tax Software for many years now. Which included preparing my own taxes and also our parent's taxes when they were still with us. Only one time had a slight problem loading the software which was resolved promptly by their staff.
Basicly a good tax preparation program, wtih some frustrating sticking points that I have run in to in the 2 years I have been using the program. When this happens your are left to guess as to how to proceeed. This is not unusal for programs of this nature but it can become exasperating. Even given this, I would not hesitate to recommend the program. No comparasion to do taxes without the assistance of software, and much much better than paying a tax preparer for what is likely an identical result. As an aside, my taxes are not terribly complicated, consisting of investiments, interest, ira distributions and charitable deductions.,
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast