I’ve used the software for several decades and have never had a problem with the IRS or my State Government. There is always room for improvement thought. The computer technology of the software doesn’t seem to have changed in all the years I’ve used the program. Bringing the technology/programming into the 21st century could go a long way. I’m assuming the IRS may have something to do the programming and it’s shortcomings. There probable won’t be any changes in my lifetime.
Updates and state download did not work properly in Mac, and it took multiple calls for over an hour to support that kept getting disconnected, to fix. This may be the last time I use this software after using it for several years. No auto import support for any of my accounts.
The program is very complete--it covers most all tax situations for the average taxpayer yet it is user friendly. It leads the client through his return in a smooth and logical manner.