For New York State return, your software said I must efile, then told me I could not efile, leaving me to do outside research to figure out what to do. You gave contradictory instructions!
Bought NY State with Fed. Fed worked great a usual. Could not file NY on line due to issues with S.T. Capital gains/losses from some option sales in my brokerage account. Had to use a "free" NY State filing service recommended by NY State in order to file... That part was disappointing. The Fed side smooth as silk as always....
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
We have used H&R Block for several years. Clear, step by step questions and data entry are very easy to use. The wrap up, accuracy check, and providing personal support if needed are great features.