Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(147,670 Reviews)
Rating breakdown 147,670 reviews
5 Stars
96,936
4 Stars
27,688
3 Stars
10,250
2 Stars
5,295
1 Star
7,501
85%of customers recommend this product.
(
51,759 out of
60,710)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
3
features are good
on April 20, 2022
Posted by: enduser
from IL
every year after one use if you go back into the software it checks for any federal or state updates. When it does it ALWAYS fail with the message 'taxdatastorehandler' not found. when calling support all they can tell me is to try a different download
Pros: Easy to import documents
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Problems w/ buying state forms :(
on April 20, 2022
Posted by: taxikong
Bought this and seemed to have bought the NY State forms as an add-on and have a confirmation code; what do I have to do to activate it
Pros: Easy to prepare, Fast
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible
on April 20, 2022
Posted by: MAH about it
from Wichita, KS
1099-NEC were not carried forward to Schedule C and thus were not shown on Schedule 1040. No wonder the IRS rejected my return!
Cons: Time consuming, Doesn't maximize refund, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
wrong at every turn
on April 20, 2022
Posted by: alhates this product
from Pennsylvania
Pictures did not work. I corrected data. New mistakes on numbers i had just out in came up. I fixed everything 3 times and when I went to turn it in, I was denied by the irs because said the AGI was wrong. By the way, the default is 0 and if you try to change that greyed out number, you can't click on it. Go ahead use this software and hate yourself.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Great Software
on April 20, 2022
Posted by: JThom
from IL - Illinois
I have been using this for about 4 years now & is very happy about it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
I will never purchase this product again
on April 20, 2022
Posted by: Painful taxes for 2021
from Depoe Bay, OR
It has been a nightmare to navigate, when I finally made it to the end, I was prompted to pay my federal return, and I did, but there is ZERO evidence that the payment went through. My credit card has not been charged, but I guarantee if I send another payment, I will be charged double and the IRS will take an we will get it to you when we get it to you attitude.
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
5
great pr0duct
on April 20, 2022
Posted by: gram or 2
from colorado springs colorado
I bought this a month ago.
it worked better than expected. It even added things I didn't know we qualified or.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Excellent Experience until the File Tab
on April 21, 2022
Posted by: Stripeman6
from New Paltz, New York
Everything worked great until it came time to file. The instructions were clear, the interview screens flowed more smoothly than in prior versions, and the accuracy was dependable. That is, until Accuracy Check found two issues while in the File tab. First, the Federal and NY State versions could not agree on the Driver's License ID data format, even after the State worksheet was corrected as the State program insisted. E-file was allowed in spite of this issue remaining unresolved. This has been an issue since driver's license data was first collected. Data entry guidance in the driver's license interview screen for both Federal and State programs is suggested in order to provide a better user experience. A second error (again, at the File tab) was totally unforgiving and necessitated a call to Help/Support as there was no FAQ found for resolution. Box 16 of two 1099-R forms was blank as received from the issuer and therefore set as blank in the Federal interview screens. But Accuracy check demanded the field be non-blank (including non-zero) in order to e-file. After many years as a user, this is the first experience of this issue. This is a catch-22, since NY State demands e-filing if tax software is used. The solution offered, which worked, was to copy the data from Box 1 to Box 16, even if box 2a shows different data. (Warning: although this solution worked in my case, it's possible this is may not apply in general. For example, the possibility of city and/or local data altering this solution was not discussed as they did not apply.) Although the time devoted to pursuing these two issues was protracted, the e-file returns were ultimately accepted, thanks to the professional and courteous help/support that was offered. Lastly, in the NY State program formatting numerical fields to convention and using both upper and lower case in alphabetic fields would improve the user experience in terms of readability.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock