Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(147,670 Reviews)
Rating breakdown 147,670 reviews
5 Stars
96,936
4 Stars
27,688
3 Stars
10,250
2 Stars
5,295
1 Star
7,501
85%of customers recommend this product.
(
51,759 out of
60,710)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
5
Great information
on March 21, 2022
Posted by: Fawndeer
from Colorado
Thank you for making this so easy, I dread this every year because we always owe money and I’m never sure if I’m doing it right. Thanks to you guys for helping me out.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Software Problem ???
on March 21, 2022
Posted by: BuddyBoy2
from Castleton, NY
Have used the H&R Block tax programs for quite a few years and overall have been satisfied. Don't know what happened this year but information I was putting in kept changing or disappearing.. I saved the program every time I exited but upon reopening I found information had changed. Finally, when I was ready to file I reviewed every entry to make sure nothing changed then filed real quick. On 2 occasions the final accuracy check found entries that needed to be fixed. On both occasions information which I had entered disappeared and I had to re enter before filing. Don't know if my software was defective or my computer was playing tricks on me but I was totally frustrated> Will think twice before using H&R Block software again.
Written by a customer while visiting HRBlock
Customer Rating
2
Very troublesome!
on March 21, 2022
Posted by: JohnBoyAA
from Ann Arbor, MI
I have used H&R Block Tax Software for several years but never have I used the efile option. This year I tried to file electronically. Not knowing how to attach documents needed for justifying the 3 charitable contribution letters, I waited for your chat option. After about 1 hour I got the message from the chat. It said "To attach supplemental documents or statements that the return requires: 1.Navigate through the File tab. 2.At the E-file Your Return page, hit the Send button. 3.A dialog box which says Your return will now be transmitted to the IRS will appear. Click OK. 4.On the screen labeled Your PDF Attachments, click Attach. (Steps 4-6 won't apply if the return doesn't require attached documents.) 5.Navigate to the file you need to attach and click Open to attach the file. 6.After the PDF is attached, click Finished and the return will be transmitted to the IRS and/or DOR. The problem: No screen labeled "Your PDF documents" ever appeared. Now my IRS submission will be rejected. The IRS is so overloaded I may being years resolving this. Ugh...
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
3
Continually Quit when I hit the NEXT button.
on March 21, 2022
Posted by: JOJ24
from Spokane, WA
I have used this for years, but this time the program continually QUIT when I pressed the NEXT button. It's good when it works.
I would recommend this to a friend!
Written by a customer while visiting HRBlock
Customer Rating
4
Improvement Needed
on March 21, 2022
Posted by: zzzplane
I've been a TaxCut/H&R Block tax program user for many years. The one thing that has always bothered me is that the "Tax Me To" link opens a window that is small, has small font, and the window hides when a line item is then selected/opened. Yes, I realize that I can enlarge the window by dragging the bottom edge, but that does nothing for the other two complaints.
So my Wish List improvements for the Take Me To window are:
• Have it open larger, preferably from top to bottom of the page, so that it's easier to find the topic without the need for so much scrolling in a tiny window or manually enlarging the window.
• Enable it to stay open until manually closed. It would need to remain moveable to any screen location, as it is now. Having it remain opened and moveable off to the side would be very beneficial.
• Make the font bigger for us old dudes.
It would have been 5 stars if not for the above.
The program itself is easy to use via its Q & A feature. Data can also be entered directly into forms if desired.
So my Wish List improvements for the Take Me To window are:
• Have it open larger, preferably from top to bottom of the page, so that it's easier to find the topic without the need for so much scrolling in a tiny window or manually enlarging the window.
• Enable it to stay open until manually closed. It would need to remain moveable to any screen location, as it is now. Having it remain opened and moveable off to the side would be very beneficial.
• Make the font bigger for us old dudes.
It would have been 5 stars if not for the above.
The program itself is easy to use via its Q & A feature. Data can also be entered directly into forms if desired.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
3
Not as easy as it seems
on March 21, 2022
Posted by: Niff
from South Carolina
This program took us awhile to figure out especially since we had to input social security information in the place of a regular W-2 for income.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Customer Rating
4
Not to Difficult for an old guy.
on March 21, 2022
Posted by: OldDude99
from Texas
Bought the program early and waited for all my data to come in.
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
H&R Block Deluxe -- with State
on March 21, 2022
Posted by: DLM51
from Dunedin, FL
After I filed the taxes on-line, I got an email from H&R Block that my taxes had been successfully filed. Then 3 MINUTES later, I got another email, from H&R Block that the IRS had accepted my tax filing.
The tax program from H&R Block seems to work very well. It has a sort of “interview” that feeds me the questions about income, deductions, and any related data in a very organized fashion.
A major point of frustration FOR ME, is that the tax programs are continually updated.
What that means is — they keep updating their programs, so it will not work with older computers.
For a while, our 2009 Macintosh desktop computer could use the tax program from H&R Block.
Then one year, the display popped up, that the computer did not have a new enough “system” to run their tax program. At that point, I had my wife’s 2010 Macintosh laptop computer. I was able to use that tax program on the 2010 computer for a couple years. Then one year I got a display that the 2010 “system” could not run the tax program. For the last few years, I have been using my wife’s 2015 Macintosh computer to run the taxes.
It is really aggravating, because we still drive her 2009 Honda Fit (car) for all our vacation trips. And I have a 1999 Infiniti G20 (car) that I got from my son — after we gave him my 2015 Subaru as a graduation present. Sure, cars need periodic repairs and parts, and annual inspections, gasoline regularly added, and oil changes. But they are still the same basic cars, and they still work for transportation. But H&R Block (and other tax programs) keep changing their software, so it is not compatible with functional computers.
That requires us to continually replace computers, just to keep up with tax programs.
Same problem with printers. I bought a new HP printer, when the old one stopped working.
When I got the new printer set up, it would still print with the 2009 Macintosh — but it could no longer “scan” documents. Like to save documents to the computer.
My 2010 Macintosh laptop could still scan documents with the new printer.
The 2009 Macintosh desktop computer still works.
But with each change of technology and various programs, it pushes “old” computers out of functionality.
Eventually I expect that the 2009 Macintosh will no longer be able to connect to the internet, even though it works for a variety of its regular computational (and word processing) functions.
Then the same thing will happen with my 2010 laptop.
It’s just a matter of time, before functional computers have to be replaced, because new software drops out some of the computer functions.
That is the problem with so many devices. Fragile electronics. Planned obsolescence. Things just don’t keep working as long as they used to. It’s like manufacturers want things to fail sooner, so they can sell more stuff. Or they don’t know how to make things last, due to bad components in their products. Or the design is bad, so its not easy to plug in replacement parts when an item (or electronic component) burns out.
People last a lot longer than their devices.
Heck, DOGS and other pets can last longer than computers.
The tax program from H&R Block seems to work very well. It has a sort of “interview” that feeds me the questions about income, deductions, and any related data in a very organized fashion.
A major point of frustration FOR ME, is that the tax programs are continually updated.
What that means is — they keep updating their programs, so it will not work with older computers.
For a while, our 2009 Macintosh desktop computer could use the tax program from H&R Block.
Then one year, the display popped up, that the computer did not have a new enough “system” to run their tax program. At that point, I had my wife’s 2010 Macintosh laptop computer. I was able to use that tax program on the 2010 computer for a couple years. Then one year I got a display that the 2010 “system” could not run the tax program. For the last few years, I have been using my wife’s 2015 Macintosh computer to run the taxes.
It is really aggravating, because we still drive her 2009 Honda Fit (car) for all our vacation trips. And I have a 1999 Infiniti G20 (car) that I got from my son — after we gave him my 2015 Subaru as a graduation present. Sure, cars need periodic repairs and parts, and annual inspections, gasoline regularly added, and oil changes. But they are still the same basic cars, and they still work for transportation. But H&R Block (and other tax programs) keep changing their software, so it is not compatible with functional computers.
That requires us to continually replace computers, just to keep up with tax programs.
Same problem with printers. I bought a new HP printer, when the old one stopped working.
When I got the new printer set up, it would still print with the 2009 Macintosh — but it could no longer “scan” documents. Like to save documents to the computer.
My 2010 Macintosh laptop could still scan documents with the new printer.
The 2009 Macintosh desktop computer still works.
But with each change of technology and various programs, it pushes “old” computers out of functionality.
Eventually I expect that the 2009 Macintosh will no longer be able to connect to the internet, even though it works for a variety of its regular computational (and word processing) functions.
Then the same thing will happen with my 2010 laptop.
It’s just a matter of time, before functional computers have to be replaced, because new software drops out some of the computer functions.
That is the problem with so many devices. Fragile electronics. Planned obsolescence. Things just don’t keep working as long as they used to. It’s like manufacturers want things to fail sooner, so they can sell more stuff. Or they don’t know how to make things last, due to bad components in their products. Or the design is bad, so its not easy to plug in replacement parts when an item (or electronic component) burns out.
People last a lot longer than their devices.
Heck, DOGS and other pets can last longer than computers.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock