Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Average customer rating
4.4
(147,582 Reviews)
Rating breakdown 147,582 reviews
5 Stars
96,892
4 Stars
27,669
3 Stars
10,232
2 Stars
5,294
1 Star
7,495
85%of customers recommend this product.
(
51,710 out of
60,653)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 - Windows, Mac OS
Customer Rating
2
Expected More from a Well-Known Organization
on February 26, 2022
Posted by: Tommy the Cat
I expected more from one of the most well known preparers. The prompts are fairly easy to follow. It would be nice to have a simplified reference to what forms are being impacted when filling out a given prompt. It's nice that thorough descriptions are left for each selection. However, when I got to the filing status calculator, I noticed the "regular tax" line would decrease substantially when selecting "check if EITHER taxpayer or spouse will itemize". I spent hours looking through this form and doing manual calculations only to realize the "regular tax" row is not calculating correctly for the filing separately selection. I nearly under reported my tax liability by over $1.5K. Furthermore, when I went to e-file, after hitting "send", my card was charged and was immediately prompted to update the software. After updating, the software said I had not yet e-filed. I went through the prompts again to resubmit. The only way was to re-enter my card information and I was charged a second time - the software now showing that my e-filing was accepted. I currently have two charges on my account. Hopefully one of them will be cancelled automatically.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use
on February 26, 2022
Posted by: chkwill
from NC
I have this software more than 5 yearproduct.s. Great
Pros: Easy to prepare, Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Covers all issues!
on February 26, 2022
Posted by: Jeppar
from Crestview Florida
I use it every year and will continue to do so next year.
Pros: Easy to prepare
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Good features, does everything I need
on February 26, 2022
Posted by: Klug
from Ohio
Seems to do a good job of capturing data from the return I completed last year. Does a good job of anticipating and prompting for actions or inputs that I'm likely to have. Is weak on explaining some topics. For example, it'll ask about other situations or taxes that might apply, but it doesn't define or explain many of them; having a a quick paragraph about those topics with a link to a federal or state instruction would be helpful at times. Also, you need to be careful when selecting input from a drop down box; if select an item on the list but then happen to touch the scroll wheel before clicking on a different input field, the input will change.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Only one reason it wasn't a 5 star rating
on February 26, 2022
Posted by: AZ Dave
from Arizona
This is the 3rd year that I've used the H&R Block tax software. The only reason I didn't rate it a 5 is that it caused me a lot more work because of the IRA Distribution doesn't show on the 1040 as an IRA Distribution but is combined with other income on the Pension line. That caused me many hour of time over several days trying to determine if I'd made an input error or if the program had a bug. I had 3 chat sessions and no one seemed to understand why it wasn't on the proper line of the 1040. I finally solved the riddle myself after I check the total income which was correct but not put on what I believe to be the right line of the 1040.
Otherwise their software is outstanding ... but I still can't understand why they have a section to enter IRA information and then don't put it in its proper place on the IRS's form.
The reason I didn't rate the software's cost an excellent rating is that I think the charge to e-file the state is way too high! If the preparation of one state return is included then that should be included in the package and not an add-on!
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Nice and easy.
on February 26, 2022
Posted by: Waldo60
from Reno
I've been using this product for about 10 years and never had a problem. It's easy to go through the questions and looking at only the sections that pertains to my circumstances. It does all the math and even keeps track of capital gain losses from prior years. Also keeps track of nondeductible IRA distributions. I'm in my late 70s and having mandatory IRA distributions. Never a problem. I probably only spent a few hours total to do the return and submit electronically. The refund is always in my checking account in a few weeks - sometimes as little as 10 days. Nice!
I don't use the import documents since I only get 2 forms of the 1099Rs with all the numbers I need to prepare the return.
I don't use the import documents since I only get 2 forms of the 1099Rs with all the numbers I need to prepare the return.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Not as good as prior years
on February 27, 2022
Posted by: PA JBL
from Pennsylvania
It is not as user friendly as in the past and the support people on the phone and chat line were rude and not helpful.
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Customer Rating
3
good price
on February 27, 2022
Posted by: take5lead
from North Carolina
Gets the job done but not as user friendly as TaxAct. Difficult to navigate the "Take me to -" dialog box.
Pros: Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock