Customer reviews from Halo
HALO - Collar 5, New Wireless Dog Fence & GPS Dog Collar, Subscription Required, Waterproof, One Size (5 colors) - Graphite
Average customer rating
4.8
(89 Reviews)
Rating breakdown 89 reviews
5 Stars
81
4 Stars
3
3 Stars
2
2 Stars
1
1 Star
2
Customer Reviews for HALO - Collar 5, New Wireless Dog Fence & GPS Dog Collar, Subscription Required, Waterproof, One Size (5 colors) - Graphite
Customer Rating
5
I had been experiencing some issues
on June 6, 2024
Posted by: Charles C.
I had been experiencing some issues with 1 of my halo collars. I used the dog park and was connected with Aisa B. She was very pleasant to deal with. We were able to quickly troubleshoot my problems and ultimately get a replacement ordered.
Written by a customer while visiting Halo
Customer Rating
5
Thanks for the quick help and explanation
on June 7, 2024
Posted by: RM
Thanks for the quick help and explanation of what the problem was.
Written by a customer while visiting Halo
Customer Rating
5
Help When You Need It!
on June 7, 2024
Posted by: Sandy S.
We were recently having some tracking issues with our Halo collar. Sierra B. assessed our problem and initiated a fix that we were able to test while she waited.
Written by a customer while visiting Halo
Customer Rating
5
My dog got ahold of his collar
on June 8, 2024
Posted by: Brian L.
My dog got ahold of his collar and damaged the strap, case and one of the carabiners. Contacted the Virtual Dog Park spoke with Damien, he replaced damaged parts without a question. Quick and easy.
Written by a customer while visiting Halo
Customer Rating
5
Prompt and quick issue was deemed unable to troubleshoot
on June 9, 2024
Posted by: Russell K.
Prompt and quick issue was deemed unable to troubleshoot so warranty option was quickly chosen. Executed it very quickly and efficiently.
Written by a customer while visiting Halo
Customer Rating
5
Customer was very responsive in sending me a smaller strap
on June 9, 2024
Posted by: Philip
Customer was very responsive in sending me a smaller strap for my dog collar.
Written by a customer while visiting Halo
Customer Rating
5
Exemplary Assistance!
on June 10, 2024
Posted by: Jonathan G.
Tim was extremely helpful to offer to resolve a continuous issue that is adversely affecting the operation of our Halo collar. He not only attempted to fix the errors while we were on the phone, but he also offered to follow up.
Written by a customer while visiting Halo
Customer Rating
5
So far so good
on June 11, 2024
Posted by: Loveliss S.
So far so good. Kadaija was kind and helpful. Unfortunately I was having issues so she couldn't walk me through fixing the issue at the time. So she sent me some things to try.
Written by a customer while visiting Halo