I purchased 2 of these a month ago for my kids. One is 7 and one is 9. We were going on a cruise and I wanted them to be able to call or text us from the kids area if they wanted to leave. We had a hard time figuring out how to connect them to the ship' WiFi. On your phone you have to go into the ships app and put a password in to connect. I couldn't get it to work from the Garmin app, it just kept telling me to keep the watch close. They tried sending me messages from the kids area and I never received them so something didn't work.
The rest of the features of the watch are great. We love setting the daily chores list, tracking activity, steps, amd sleep. The calling and texting works fine the rest of the time.
The only other issue I've been having, is one of the watches GPS is a bit finicky. It will often tell me in the middle of the night that my kid has left home, I check the location in the app, and it shows him like 2 miles away down the road. It freaked me out the first night, I ran in to check on him and he was sound asleep wearing his watch. While we were on the cruise it also showed him like a mile or more away from my other kids watch often. I've got a large boundary set up for our "home" so it wouldn't tell me he's arriving and leaving a hundred times because I'm aware of GPS being not so accurate. But not 2 miles off. That's not going to help me at all if there's an emergency and I've got to find him. It's like 6:15am right now where I am, and he's sleeping, and while I'm writing this review, I just got another alert telling me he left home.
Response from GarminBy Garmin, Care, October 31, 2025
If you're noticing issues with messages and location tracking, it could be due to LTE signal coverage, building materials, or Wi-Fi network accessibility. During your cruise, there's a chance that you may have been outside of the LTE coverage area, or the ship's Wi-Fi and building materials may have interfered with the signal. As for the location tracking issues while at home, this could also be due to the Wi-Fi and building materials in your home. Please review the following FAQ for troubleshooting suggestions: http://ms.spr.ly/6426tEoIQ
If you still need assistance beyond that, you can call Garmin Support at 800-800-1020 to speak with an agent about this. *KC
Written by a customer while visiting Garmin
Customer Rating
4
Battery leaves a lot to be desired.
on November 17, 2025
Posted by: JMack
Garmin has always had amazing battery quality. This product does not. This product maybe lasts a day and a half before needing a charge. Other than that it’s great.