Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,273 Reviews)
Rating breakdown 10,273 reviews
5 Stars
4,926
4 Stars
2,371
3 Stars
1,517
2 Stars
700
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
1
TT Activation code software bug ignored
on April 12, 2025
Posted by: TC1410
from Florida
After using TT for almost 20 years, this will likely be my last due to an apparent bug in the software requiring a reactivation code randomly on the same and only computer my activation code is used. There are several comments in the community forum over several months regarding this and Intuit has not corrected the issue via software update. Unfortunately, I have used 3 activation codes on the same computer over the process of completing my taxes this year. Shortly, I will exhaust the 5 codes allocated to the license and the software I paid for will become unusable. I have no desire to waste my time calling support and be sent thru numerous, push 1 for ... and 2 for ... to discuss an issue that I believe should have been corrected months ago. Whatever metric they are using to identify the unique device installation appears to be incorrectly identifying new installations on devices.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on April 12, 2025
Posted by: wkrd
from pa
Always very good. But I want a CD, so that I have the program in case I need to file an amended return, or in case I need to go back in and see why I entered a certain amount.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is easy and simple to use
on April 12, 2025
Posted by: mohag24
very simple steps to follow and included details info and advice as proceeding through the steps.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbotax good
on April 12, 2025
Posted by: pc8821
from philadelphia, pa
it is easy to use turbotax and the instructions are clear.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is good
on April 12, 2025
Posted by: Joseph 1111
Is was helpful to get the return done with as little as possible grief
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Poor RSU hasnain
on April 12, 2025
Posted by: Has123456
from CA
Poor interface and confusing. Cannot handle RSU, took hours to get it right.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax needs to revert to former dividend page
on April 12, 2025
Posted by: Mark58Barb54
from Bolivar, Ohio
Everything was fairly easy but did not like the way you changed the dividend company input screens. Very confusing without the one-page text showing all companies with amounts on one line. The company boxes on one page with input links in the boxes was confusing to know if everything was complete. The single page with last year and this with an edit button for current year was much better. please consider changing back to the single page with text only.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax
on April 12, 2025
Posted by: 30 Year Turbo Tax User
from NY
Buggy, slow and new UX for 2024 is much worse than prior years. I don't ever remember have any issues in prior versions of Turbotax in over 30 years of using it. This year I had multiple including app crashing/exiting. loss of data on 1099s, data corrupted and need to recover, and more.
the UX makes it difficult to go to the form you are looking for, prior years got a list and could click on the one you wanted. Maybe it looks cleaner but much less useful
Huge disappointment, not sure what changed but likely a new UX and development team. Intuit what ever you changed for 2024 reverse it immediately even if the bean counters disagree. Saving money on development, UX, testing is moot if people stop buying your product.
In the past I didn't even think about alternate tax prep SW, just go to Turbotax as has been great. Based on my experience this year I will seriously consider alternatives for 2025. Hopefully Intuit will acknowledge their failures in 2024 version and fix for 2025, the ball is in your court Intuit. You can listen to reviews or your bean counters.
Feel free to reach out for more details
Written by a customer while visiting turbotax.intuit.com