Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,265 Reviews)
Rating breakdown 10,265 reviews
5 Stars
4,923
4 Stars
2,368
3 Stars
1,517
2 Stars
698
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Turbotax made the process much easier as a repeat
on February 12, 2025
Posted by: GaryH0
from Michigan
Showing last year’s values was very helpful. I just needed to update the values for the current year. My returns have gotten much simpler, fortunately
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Still Great
on February 12, 2025
Posted by: RGCAL
from California
I've been using TurboTax for my personal returns for more than 50 years. Normally I give it a five-star rating but this year I am only giving it four stars because of total cost and because the help regarding form 1095-A was a little vague and misleading which added an extra day's work figuring out what the form was for and if it applied to me or not.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Dookie
on February 12, 2025
Posted by: no1111111111111111111
from SC
The app is an awful, clunky experience. Maybe the company could divert just a little bit of money from lobbying to keep tax law complicated and spend it on making the product not as bad?
Pros: I bought or sold investments, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
request
on February 12, 2025
Posted by: Anonymous
from Charelston, SC
Can you add a "Save" button so we can save our data intermittently as we are working on our return?
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
I suffered through it this year.
on February 12, 2025
Posted by: LoyalTaxPayer42
from Missouri
For inexplicable reasons, the print feature would not work using TurboTax Premier for Mac. I could not print or save a PDF. No sign of life when attempting to print. All other apps and web sites allow me to print. Also, for my mother-in-law's normally simple retirement federal taxes (my initial impressions follow...), several inexplicable new questions popped in for federal government retirement pension that forced questions such as "cost basis for annuity" (it is a military/federal gov retirement pension!), year annuity started, etc. Attempting to force an answer to these questions prompted a significant increase in taxes. I had to re-work answers that defied logic in order to get the full return as in the past and as should be correct.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Invasion of privacy. What's next?
on February 12, 2025
Posted by: Disappointed Cust
from Ca
I have been a Turbo Tax user for more than 20 years. This year (tax year 2024), I had problem installing the software. It turned out that I had to give up some personal information before I could proceed. I considered this an invasion of privacy and will seek alternatives next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
First Time Users
on February 12, 2025
Posted by: J and J too
from CA
This was the first time in about 30 years that we didn't use a CPA. The TurboTax premier software was easy to use. We did have to call a Turbo Tax expert (Tamika) to help us with the Rental Property section, and she
was great! Answered all our questions, gave us clear explanations, and was patient while we fumbled around looking for info from last year's returns.
was great! Answered all our questions, gave us clear explanations, and was patient while we fumbled around looking for info from last year's returns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Poor at best and not easy to use
on February 12, 2025
Posted by: Old Engineer1412
from Colorado
The tax forms are full of errors. You need to override multiple entries and do work arounds on others, Some Examples: Colorado state tax form 104 line 5 needs to have a 1 instead of a 0. Why?
Arizona state tax forms 301 and 310 don't work and require overrides.
The explanation of many of the items on Federal Form 1040 are so poorly worded you can't understand what they mean.
I used Turbotax business. Why doesn't that information transfer directly to my personal return?
Arizona state tax forms 301 and 310 don't work and require overrides.
The explanation of many of the items on Federal Form 1040 are so poorly worded you can't understand what they mean.
I used Turbotax business. Why doesn't that information transfer directly to my personal return?
Written by a customer while visiting turbotax.intuit.com