Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,295 Reviews)
Rating breakdown 10,295 reviews
5 Stars
4,937
4 Stars
2,377
3 Stars
1,520
2 Stars
701
1 Star
760
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
Turbotax is "OK"
on April 9, 2025
Posted by: Okjpf
from Oklahoma
Yes, I contacted Turbotax 2 or three times. You reps were very helpful.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is pure benefit to generating and filing
on April 9, 2025
Posted by: QisD
easy access to various details to understand my return and filing process
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
bad experiece
on April 9, 2025
Posted by: anastasiosparafestas
from Boston
Your payment system is worst than third world. now I have to file with paper returns. Spend 20 minutes trying to get to accept my credit card. I have an 800 credit card score. in case you have question about that
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Disappointment
on April 9, 2025
Posted by: JoyceBSparkles
from MD
It would be very helpful if the program provided information about how to correct "errors". In my case, I was asked to provide an explanation for a specific line on a specific form. It took me a few hours of research to find the information. I guess this is why you are aggressively pushing "live tax advice" for $50.
In addition, I was really infuriated to see that I am being charged a $40 fee to process my refund. This seems outrageous since I already paid something like $100 for the software, and I believe it is the IRS (not Intuit) who "processes" any tax refunds. And this information was revealed only at the time of pressing the button to file.
I'm more than a little disappointed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax is collapsing under its own weight.
on April 9, 2025
Posted by: Marko12345
from Seattle, WA
I had a lot of trouble with TurboTax this year. I switched from the PC to the Mac this year and maybe that's part of the trouble? The user interface has changed again (why?). So many ambiguous questions presented. (i.e. Click here if you don't have XYZ,, Yes or No?) Do I select Yes or No? I had to call support and they weren't sure how to answer questions like this. And the "Review cost basis of stocks" section is completely broken - Only edit the fields that are wrong (but they don't show you current values). And what is "Bulk Edit"? I still have no idea. I never was able to clear all the "Needs Review" flags, even with help from support. I have very low confidence the return is correct. I'm just glad I'm done. And really, all the ads to buy optional products. It wasn't clear to me what these optional products would do. And TurboTax doesn't ask just once, it appears on every page! It's likely I won't use TurboTax next year.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TT fall the way
on April 9, 2025
Posted by: Presagain
from MN
Great job, been using TT for over twenty years now
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
JB
on April 9, 2025
Posted by: JBMCCCCCCCCCC
I do not want to do this and why are you making me
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Simply said...not as good as it use to be.
on April 9, 2025
Posted by: John2689
Simply said...not as good as it use to be....Updates took longer and errors delayed my filing options. Will continue to use Turbo Tax and hope this improves.
Written by a customer while visiting turbotax.intuit.com