Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,301 Reviews)
Rating breakdown 10,301 reviews
5 Stars
4,942
4 Stars
2,377
3 Stars
1,520
2 Stars
701
1 Star
761
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
1
see above and draw your own conclusion.
on April 8, 2025
Posted by: disapointed user
I feel that you have taken advantage of your client base. I didn't realize that I would have to pay to process my one and only return through your site to the tune of $40 for the fed and $20 for the state.
This information is only viewable at the conclusion of preparing the return.
In the past there was one free and additional returns were chargeable.
You seem to have become money hungry. There are other free preparation sites including at the IRS.
I think I will try something different in the future.
This information is only viewable at the conclusion of preparing the return.
In the past there was one free and additional returns were chargeable.
You seem to have become money hungry. There are other free preparation sites including at the IRS.
I think I will try something different in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is very helpful
on April 8, 2025
Posted by: Tom250
Turbo Tax allows to use both auto fill-in and form fill in, which is very helpful
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great program but needs a little work.
on April 8, 2025
Posted by: Kensmother66
from Valparaiso, FL
I had a difficult time finding the place to change my Sales Tax actual number once I'd entered an estimate. I thought I could come right back to it but it took me nearly 2 hours to find it. I knew where it should be but I couldn't get to the correct place
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is fairly easy to use
on April 8, 2025
Posted by: hthomp1
from LA
Not complicated, easy to use. Easy to use is good.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Fix approach to IPPIN
on April 8, 2025
Posted by: IPPIN2
from Prosper, TX
I don't recall the software prompt for IPPIN. Please put a reminder that a new IPPIN is required each year and direct your users to check their IRS website for the new IPPIN. This required me to file 4 times before I figured out how to fix it. Ultimately I found it buried in your Help Text for this form so I went to the Personal Information Form and enter it manually.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Depreciation for Schedule E
on April 8, 2025
Posted by: Tyrone 21
Please improve the input screens for Schedule E depreciation calculation. Base the input screens using the depreciation spreadsheet Form 4562. Even better, please add another column to Form 4562 and project the depreciation amounts for the next Tax Year. Also explain if and when preference adjustments are made to the depreciation amounts. Many other Turbo Tax users I talk with have the same problem with the depreciation calculation. Thank you for your attention.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TT works very poorly for state income tax return.
on April 8, 2025
Posted by: Smitht333
I've used TT every year for over 20 years. I think the Federal return is generally useable although if you own treasury and corporate bonds, it can get confusing with tax items like accrued market discounts and premiums. In addition, entering IRA RMDs isn't always as easy as it should be. The wording of some of the questions TT asks should be more clearly worded. My experience with TT and my state (WI) return is very poor. TT doesn't correctly carryover data from my federal to my state return. In addition, Wisconsin has different interpretations and definitions than the IRS on things like treasury bond interest income, and accrued market discounts and premiums. Trying to correct TT state returns to conform to these differences is impossible. I'm not a TT expert but it almost seems like TT deliberately designs their software to confuse, confound, and scare users hoping the user will call TT support for a fee. Maybe I'll try a competitor tax preparation product in 2025 or hire-out my tax preparation.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
5 Stars ** Will use again!
on April 8, 2025
Posted by: PPR714
from Valdosta, GA
Enjoyed the ease of use and the excellent customer service!
Spoke with Ben for assistance and was wonderfully treated.
Spoke with Ben for assistance and was wonderfully treated.
Written by a customer while visiting turbotax.intuit.com