Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,302 Reviews)
Rating breakdown 10,302 reviews
5 Stars
4,943
4 Stars
2,377
3 Stars
1,520
2 Stars
701
1 Star
761
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
Excellent Software
on April 8, 2025
Posted by: Mplewis5
from Napervillie, Illinois
always easy to use software. Been using for over 10 years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax is great for experience users
on April 8, 2025
Posted by: Kron39
Some answers are difficult to find under the HELP section.
Downloaded 1099-B do not have Recipient address properly added - even though it is on the 1099-B
Downloaded 1099-B do not have Recipient address properly added - even though it is on the 1099-B
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on April 8, 2025
Posted by: BillyG25
Good guidance and user friendly and few bugs and errors
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not as user friendly as I expected
on April 8, 2025
Posted by: Anonymous
from South Carolina
I thought it was not intuitive to download, import and use turbo tax this year. Several of the explanations of required fields were not clear and I had to google the answers (eg. business code on schedule C after the error checking flagged it as missing). Also, I got to the end and tried to file - it told me I needed to "check for updates" before filing. Seems like that should be a button for that if it is applicable for taxpayer. I understand that the program is complicated because taxes are complicated, but the program did not seem intuitive for me.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax helps navigate the burdensome tax code
on April 8, 2025
Posted by: CWinMT
from MT
I have been a TurboTax customer for many years and have noticed as the tax code gets more burdensome, TurboTax software seems to be less intuitive. As an example, the software did not ask for my estimated tax payments. I luckily caught this glitch before filing.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Simplified home office deduction did not work
on April 8, 2025
Posted by: ECW2
from Mountain View, CA
The simplified home office deduction did not work and would have cost me $600 if I did not catch it. Looking at the community website many others experienced the same issue and I was able to do a manual workaround by going to the worksheet and entering 100% use. But it is very disappointing that no one from TurboTax wanted to acknowledge this is an error and needs to be fixed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
WHY CHARGE ME FOR A STATE WHEN IT IS FREE
on April 8, 2025
Posted by: WEDG
HARDER THAN PAST YEARS DUE TO 'EASY' NOT ALWAYS BEST,
ALSO YOU CHARGED ME WHEN A STATE FILING IS FREE, REALLY IRRITATING
ALSO YOU CHARGED ME WHEN A STATE FILING IS FREE, REALLY IRRITATING
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Still Easier than doing it on paper
on April 8, 2025
Posted by: jaxstraycat
from Saint Johns, FL
TurboTax has changed a bit and isn't quite as user friendly. I still was able to get through it and file my tax. I still will continue to use TurboTax.
Written by a customer while visiting turbotax.intuit.com