Customer reviews from turbotax.intuit.com
TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(10,574 Reviews)
Rating breakdown 10,574 reviews
5 Stars
5,090
4 Stars
2,433
3 Stars
1,560
2 Stars
718
1 Star
773
Customer Reviews for TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
4
okay
on April 4, 2025
Posted by: patrocket
handles lots of detail and confusing forms. But sometimes hard to navigate
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
.......................................
on April 4, 2025
Posted by: bobdennisx
from AZ
1099-B was headache...............................................................
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Have used Software for several years.
on April 4, 2025
Posted by: RAF2canB
Did not required any additional help.. product performed as expected.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
not great
on April 4, 2025
Posted by: sarah11333
THis program is costly. I feel that i pay more and more each year. And some of the options are difficult to understand
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Quality Slipped
on April 4, 2025
Posted by: BB1492
I've used TurboTax for as long as I can remember and have always had a high degree of trust in it. This year I feel that the quality of the release was not what I've come to expect. I was stopped several times by little bugs that I had to figure out how to work around. One of these adventures cost me the better part of a day to resolve. I hope that next year's release returns to the high standard you've set for decades.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Won't be using it next year
on April 4, 2025
Posted by: Nickname10101
I did manage to get through to the end, so I can't give it zero or 1.
The low review comes from experience in several areas: Accuracy, ease of navigation, traceability, and "in app purchases".
Inaccurate:
* Missed state adjustment on US treasury obligations.
* had to restart when a change to one 1099 B item raised taxes by $10,000 (which was mathematically impossible)
Difficult to Navigate:
* Force repeated entry for many items.
* Some screens reset to top every time you click certain things
* Layout hides columns even when there is plenty of full screen room.
No traceability:
* it's impossible to tell what's going on unless you really understand the forms and the point of using software is to avoid understanding the forms.
Nickled and Dimed:
* It seems like many increment require an additional payment. The most frustrating is the e-file fee for state even though it is advertised as having a complete state function for one state.
This was unexpected since TT is the oldest of the tax prep software, so I expected it to be "mature" as they say. I do hope that they can fix these things, but I'm trying something else next year and will need a "try before you buy" version of premier to be convinced that things are fixed.
The low review comes from experience in several areas: Accuracy, ease of navigation, traceability, and "in app purchases".
Inaccurate:
* Missed state adjustment on US treasury obligations.
* had to restart when a change to one 1099 B item raised taxes by $10,000 (which was mathematically impossible)
Difficult to Navigate:
* Force repeated entry for many items.
* Some screens reset to top every time you click certain things
* Layout hides columns even when there is plenty of full screen room.
No traceability:
* it's impossible to tell what's going on unless you really understand the forms and the point of using software is to avoid understanding the forms.
Nickled and Dimed:
* It seems like many increment require an additional payment. The most frustrating is the e-file fee for state even though it is advertised as having a complete state function for one state.
This was unexpected since TT is the oldest of the tax prep software, so I expected it to be "mature" as they say. I do hope that they can fix these things, but I'm trying something else next year and will need a "try before you buy" version of premier to be convinced that things are fixed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Frustration
on April 4, 2025
Posted by: What is this field
from UT
The return was rejected by the federal and state. I corrected the error but could not resubmit because I had already used my 5 federal returns on family. The rejected return was one of them and now it won't re-submit after i already paid for it.
Customer service tried to help but couldn't. Erica tried to help me for 2 hours but was unsuccessful. She was great. I finally had to mail it in. Come on guys, get it together. Couldn't make online work. Way frustrating.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Garbage. Use something else.
on April 4, 2025
Posted by: TurbTaxisGarbage
Garbage. Paid for a product to e-file and the product is too glitchy to actually let me e-file. Customer service is also useless.
Written by a customer while visiting turbotax.intuit.com