Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,316 Reviews)
Rating breakdown 10,316 reviews
5 Stars
4,949
4 Stars
2,382
3 Stars
1,523
2 Stars
701
1 Star
761
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
1
Horrible from the start to the end
on March 23, 2025
Posted by: Lance041
from WA State Coast
The program refused to load correctly but after 15 try's I finally picked one and went with it. The program made itself way too easy to inadvertently dump--which I did several times for various reasons, for instance, misinterpreting "do you want to save this file?" when I had been working on one sheet and when I said "no" it dumped the entire tax file. It was repeatedly way off mark forcing me to back out and restart multiple times in order to get going back in the desired direction. The step-by-step did not mesh well with the "forms" and trying to get to the form that was my problem often required some digging. The program insisted that I had an apartment number---that was fun to finally get past. It also decided that we had used the Insurance Market (never heard of it) and the process of finally untangling myself from it, since it prevented my efiling, was hours in length. I have used TT for many years and this was not just uncharacteristic, it was a different planet. I have very serious doubts I will ever use TT again. I don't think I ever had a chance from the start with the problems in loading the program. With a disc it was never a problem. This online version sucks and turned me from a fan to someone who will be looking for other alternatives next year. You have cheapened yourself out of my business.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great
on March 23, 2025
Posted by: fluffmarsh
from western mass
Easy to follow and able to understand.. Seems to get better every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great TurboTax
on March 23, 2025
Posted by: Tn2030
It's easy to understand and to follow the step-by-step instructions. This year it takes half of my time to complete file a tax return compared from previous year. Thanks for your great work, Intuit TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Extra fees to start & file stat tax returns
on March 23, 2025
Posted by: Al mu
Difficulty transferring previous years data over. Too many ambiguous fees involved. I paid for state tax returns and again paid extra to file the state tax returns.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax hard disk better than the down load.
on March 23, 2025
Posted by: bactien
Hard disk Turbo tax better than the down load one.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tubo Tax was very easy to use!
on March 23, 2025
Posted by: Cail Ireland
from Clarkston MI
Great Product - It was very easy to Navigate through my return - Thank you!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TT review
on March 23, 2025
Posted by: cbdouglass
I've used TT for years. It works great for me. Thanks!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very convenient
on March 23, 2025
Posted by: Kp63
from Terre Haute, IN
Used for years and is very simple and straight forward
Written by a customer while visiting turbotax.intuit.com