Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,316 Reviews)
Rating breakdown 10,316 reviews
5 Stars
4,949
4 Stars
2,382
3 Stars
1,523
2 Stars
701
1 Star
761
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
1
What happened to help??
on March 23, 2025
Posted by: TracyBu
This year I found the help much less helpful. In the past I have been able to use the search to find specific forms or to find where some of my data should be keyed in. Couldn't use that feature this year. The search only brought up the digital assistant, and I was only able to choose the digital assistant's predefined buttons. No free text search. Whereas in prior years I could rely on Turbo tax for a question or two, this year I was completely on my own. I am not really happy with this and will look at alternatives to turbo tax next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
PLEASED
on March 23, 2025
Posted by: JERRY GALENA 69
from MOSCOW PA
PLEASED THANKS FOR YOUR HELP AGAIN. BEEN USING YOU FOR YEARS.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
It was the worst experience I've eve had with Turb
on March 23, 2025
Posted by: Anonymous
from Eureka, CA
I've used Turbo Tax for many years and this was the first time I had it crash on me. I found it was difficult to go from step by step mode to forms. The forms never took me back to where I had been working
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Filling is good but installation is headache
on March 23, 2025
Posted by: Brucee123
Tax filling part is okay, pretty convenience. I had use Turbotax for over 10 years. However, the software installation is a headache. The app cannot open after installation, it's very struggle for a professional products. Until I found from some forum that need to do special update for the Visual C++. I am very disappoint for such kind issue from TurboTax, it's kindly unacceptable.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax disappointing
on March 23, 2025
Posted by: NotNessary
I found the Premier version difficult to use this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome, can be better
on March 23, 2025
Posted by: ZQ128
from San Jose, CA
As always, we get an easy going tax return filed by ourselves by using Turbotax. It's very good tool for us. This year we selected Premier, but was charged $45 for "Premier Service Fee" when file the return, which is unexpected.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Liked it
on March 23, 2025
Posted by: Walt7879
from Albuquerque, NM
Easy to use. Have used it for years now. Big help.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great!
on March 23, 2025
Posted by: Wendy J W
from Englewood, FL
The questions are great and easy to use. I have used turbo tax for about 30 years.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com