Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,316 Reviews)
Rating breakdown 10,316 reviews
5 Stars
4,949
4 Stars
2,382
3 Stars
1,523
2 Stars
701
1 Star
761
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
TurboTax: great program, becoming < user-friendly
on March 22, 2025
Posted by: old 1 with K1s
from DE
1. The tax expert help (an extra $50 fee) was worth it and they are truly very good at what they do. They stick with you till they are sure that you do not need their help anymore. Most of them aware of the software glitches in this year's version. Well worth the fee.
2. The TurboTax desktop program is not as user-friendly as it used to be: It is written for a tax auditor to review, similar to reviewing an IRS spreadsheet. It used to be very user-friendly with question and available information on every line available if needed within the program and written for an everyday person to use without being a CPA. I have used TurboTax for multiple decades, and this is becoming more and more apparent every year. Although I have stuck with Intuit's TT, I have considered using other programs for the last two years because of the lack of user friendly entry explanations. LOL: they need an apple/iPhone advisor to help them make the program more user-friendly. It also no longer has all the forms: some of them are only available to download as a document that you must attach or mail in separately (to the point of requiring you to mail your taxes in versus e-file if you are required to use certain forms).
2. The TurboTax desktop program is not as user-friendly as it used to be: It is written for a tax auditor to review, similar to reviewing an IRS spreadsheet. It used to be very user-friendly with question and available information on every line available if needed within the program and written for an everyday person to use without being a CPA. I have used TurboTax for multiple decades, and this is becoming more and more apparent every year. Although I have stuck with Intuit's TT, I have considered using other programs for the last two years because of the lack of user friendly entry explanations. LOL: they need an apple/iPhone advisor to help them make the program more user-friendly. It also no longer has all the forms: some of them are only available to download as a document that you must attach or mail in separately (to the point of requiring you to mail your taxes in versus e-file if you are required to use certain forms).
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Benefits
on March 22, 2025
Posted by: MCH563
from Texas
Turbo tax is a great tool for doing your own taxes. T\It walks you through the whols process and makes sure you don't overlook anything.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax is average at best
on March 22, 2025
Posted by: LB1515
Overall program is good but in Intuit's pursuit of change, they have made the task of entering data overly cumbersome. First, I prefer to enter my information because many times it requires editing from the original form so I don't want to import. There should be an option that is easily located that turns off the "import now" question so I don't have to continually answer no. Also, this year, the task of entering 1099 data was extremely complicated. Going back and entering interest, dividends and gains could all be achieved with one form that looks just like my 1099 (as is done with W2) as opposed to the cumbersome task of entering the 1099 by section which was required this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Mostly adequate
on March 22, 2025
Posted by: LW59v1
from Spencerport NY
Adequate, but somewhere the program entered a 2023 AGI $1,100,000 in excess of the actual. I did not enter it and prior year did not show this error.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
THIS PRODUCT DOES NOT ALLOW YOU TO ENTER YOUR CRED
on March 22, 2025
Posted by: SETTTTT
THIS PRODUCT DOES NOT ALLOW YOU TO ENTER YOUR CREDIT CARD INFORMATION
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Does not help with service animals
on March 22, 2025
Posted by: ServiceAnimal
Does not ask about service animals. I had to do a lot of research on this to figure out where to manually enter this information
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very informative easy to understand
on March 22, 2025
Posted by: Ted 705
Don't need tax advice, understand tax laws for filing
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Happy As Usual
on March 22, 2025
Posted by: Steve1432
Been using it for years and find it excellent! No problems at all.
Written by a customer while visiting turbotax.intuit.com