Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,316 Reviews)
Rating breakdown 10,316 reviews
5 Stars
4,949
4 Stars
2,382
3 Stars
1,523
2 Stars
701
1 Star
761
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
3
Useful for tax filing but has inconsistent UI
on March 20, 2025
Posted by: Teaman25
from Portland, OR
One star off for inconsistency question/answer patterns. Some times it gives a list of checkboxes that includes a None of the above option. Other times it provides a list and asks Do any of these apply Yes/No button. And it often fails to store selections for when you return the next time to the same page.
One star off for the pathetic Oregon state form help on screen. Fed forms has links to help beside many of the options so you can learn what the label or phrase is talking about. But not so for Oregon forms. Very limited help info for Oregon form options.
Otherwise the product easy steps walks you through. I do think there are several places in the Fed forms where it asks you questions before they should have. Then you come to a disqualified question that negated the need for the earlier questions to even be asked. Please organize the questions in the order of importance so downstream questions are skipped if earlier questions indicate no need for the later set of questions.
I do like the ease of jumping to the Forms view from EasyStep and vice-versa.
For those who don't know, when you get errors during the checking phase, it will give you super vague error messages as to what is missing but no context! But clicking into the Forms view will take you to the referenced form and item number to fix. When you know that, it's convenient. When you don't know that (they don't tell you in EasyStep) it can be frustrating wondering what they are talking about.
One star off for the pathetic Oregon state form help on screen. Fed forms has links to help beside many of the options so you can learn what the label or phrase is talking about. But not so for Oregon forms. Very limited help info for Oregon form options.
Otherwise the product easy steps walks you through. I do think there are several places in the Fed forms where it asks you questions before they should have. Then you come to a disqualified question that negated the need for the earlier questions to even be asked. Please organize the questions in the order of importance so downstream questions are skipped if earlier questions indicate no need for the later set of questions.
I do like the ease of jumping to the Forms view from EasyStep and vice-versa.
For those who don't know, when you get errors during the checking phase, it will give you super vague error messages as to what is missing but no context! But clicking into the Forms view will take you to the referenced form and item number to fix. When you know that, it's convenient. When you don't know that (they don't tell you in EasyStep) it can be frustrating wondering what they are talking about.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A great product
on March 20, 2025
Posted by: tom2inla
from Los Angeles. CA
I have used Turbotax for many years. It is amazing well thought out software. It basically does great, although occassionally I have run into a situation it could not handle, e.g. At least a few years ago it could not easily handle divided a single 1031 into multiple new properties. It also was unable to submit the form to claim that a foreign social security account is not taxable in the U.S. It also did not offer a method to create a 1099R for a foreign pension.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Used if for many years
on March 20, 2025
Posted by: Wayneo The pain
I have used for I am pleased with the program I have no issues
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly recommend
on March 20, 2025
Posted by: PFS Stan
from Tigard, OR
Yes, We recieved Help from Abby & Barbara. They were quite helpful.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Make this program a joy to use
on March 20, 2025
Posted by: Argh2024
from US
It works, but it's too expensive, buggy, and time consuming. Here are my main complaints:
Entering K-1's is a pain. K-1s for PTP's should not be so hard. Why can't Turbo Tax make it simple to split off a second K-1 when there's info in Boxes 1 and 2. Why can't it fan out a whole set of K-1's when I have a K-1 that breaks out for three partnerships - especially when two of those have Box 1 and 2 filled in (Looking at you, ET)
Now let's talk bugs:
(1) Every year there are bugs that cause stumbles that I have to work hours to get around. This year, it is certain bits of info that TurboTax asks about and then it is impossible to get back to. It will ask you something you answer but then you back up to change it and it is gone - No way to ever get back to it. One of these happened in the main program and another in the state tax.
(2) When I tried to open a saved copy of my tax from before I started working on state, due to the aforementioned bug, it wouldn't open the state - it just sat there. I could skip over state and file but I wasn't going to do that with out at least looking at it even though the numbers were right.
(3) Trying to work around bugs, led me to save several copies of my taxes. Turbotax doesn't allow me to see the whole name when I'm trying to open a file.
Entering K-1's is a pain. K-1s for PTP's should not be so hard. Why can't Turbo Tax make it simple to split off a second K-1 when there's info in Boxes 1 and 2. Why can't it fan out a whole set of K-1's when I have a K-1 that breaks out for three partnerships - especially when two of those have Box 1 and 2 filled in (Looking at you, ET)
Now let's talk bugs:
(1) Every year there are bugs that cause stumbles that I have to work hours to get around. This year, it is certain bits of info that TurboTax asks about and then it is impossible to get back to. It will ask you something you answer but then you back up to change it and it is gone - No way to ever get back to it. One of these happened in the main program and another in the state tax.
(2) When I tried to open a saved copy of my tax from before I started working on state, due to the aforementioned bug, it wouldn't open the state - it just sat there. I could skip over state and file but I wasn't going to do that with out at least looking at it even though the numbers were right.
(3) Trying to work around bugs, led me to save several copies of my taxes. Turbotax doesn't allow me to see the whole name when I'm trying to open a file.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Investment Entry Changes Suck
on March 20, 2025
Posted by: scarekro
Absolutely do not like the new investment entry methods.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome
on March 20, 2025
Posted by: KatVes
from Chapin, SC
I've used Turbo Tax for several years. It is easy to use and when I have a question I ask for a call back and they always do and always answer my questions.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Redundant entries and overall value proposition.
on March 20, 2025
Posted by: Scooter5964
from Buffalo, NY
Redundant input requests on information that could easier be cross-referenced from earlier form entries. Add-on fees for audit defense, filing, expert tax advice in addition to costs of software make the value proposition less compelling vs having a full-service tax preparations...particularly for rather straight forward tax scenarios.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com