Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,316 Reviews)
Rating breakdown 10,316 reviews
5 Stars
4,949
4 Stars
2,382
3 Stars
1,523
2 Stars
701
1 Star
761
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
TurboTax is Great, but Getting Greedy
on March 17, 2025
Posted by: Dad the Dude
from 13380 GLEN TAYLOR LN
I love TurboTax. Been using it almost as long as it's been available. What I DON'T like is that you make the costly options such as electing to pay for my state return from my Federal tax refund the primary option. That's just wrong, and annoying.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax 2024 had lots of glitches
on March 17, 2025
Posted by: CherylinMontana
from Great Falls ,MT
Every year Turbotax presents me with new frustrations. I initially had trouble finding my prior year return in order to transfer the data to the current year. It did not automatically pop up. I eventually found it hiding in my Applications folder. In addition, electronically transferring my 1099-int, 1099-div, and 1099 B forms from my Brokerage Firm was a nightmare! All the investments were labeled identically, so I couldn't easily tell one account from another. Some of the imported forms were transmitted in duplicate. Some of the forms that automatically transferred belonged to the social security number of another family member! Deleting the incorrect imported forms was difficult as the instructions appear to be for a PC, while I have an Apple Mac. The so-called HELP function was no help. After many hours I eventually figured out how to delete the incorrectly imported forms using my Mac computer. (The TurboTax software that I purchased was said to be for a Mac). The good news is that the problems I've had with "errors!" in reporting Foreign Tax Credits in past Turbotax versions appear to have been resolved.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax Sucks
on March 17, 2025
Posted by: Aztecbo
from San Diego, CA
I have issues with it every year. This year I can't print my returns for my records-even though it has been filed and accepted. I hit "Print Returns" and it says to wait while it organizes. Then nothing happens. I have tried repeatedly. There is no real help built in to the system.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
No Title
on March 17, 2025
Posted by: None 65
I have used turbo tax for several years without a problem. I had a major problem with the Az return this year which took several hours to get the return to get to the correct tax. The problem was on line 47 on the return. The system added a extra $1,000.00 tax on that line. The supporting schedules showed zero but the system would not let me remove or edit this number. I had to input false information which to change this number. I had done this before without the number changing. I have to correct the false information to correct the return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Oklahoma State tax still has bugs in it
on March 17, 2025
Posted by: Okie Dokie 25
Impossible to e-file federal and mail state return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Why I have been with Turbo Tax since 2005
on March 17, 2025
Posted by: skippy2066
from New Orleans
Once again another outstanding version of this program
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Where are the patch notes? Losing faith in T-Tax
on March 18, 2025
Posted by: JudokaJim
They do not make the patch and update notes available to know what they fixed in each update.
I spent the better part of an hour after this last update trying to find patch notes for the update anywhere, including from all of their on-line help.
They are too secretive about what was fixed in each update. It makes you think they have screwed things up so badly that they are afraid to tell you what changed.
I want to know what is being changed in an update to know if it will affect my return. They used to tell you in the past and at least let you browse the patch notes if you wanted.
This fact alone is enough to make me start to lose faith in their products.
When you are dealing with MY taxes, I want to know what you changed each time you push an update.
If I decide it likely doesn't have an impact on my return, great. If it does, I want to know about it.
I spent the better part of an hour after this last update trying to find patch notes for the update anywhere, including from all of their on-line help.
They are too secretive about what was fixed in each update. It makes you think they have screwed things up so badly that they are afraid to tell you what changed.
I want to know what is being changed in an update to know if it will affect my return. They used to tell you in the past and at least let you browse the patch notes if you wanted.
This fact alone is enough to make me start to lose faith in their products.
When you are dealing with MY taxes, I want to know what you changed each time you push an update.
If I decide it likely doesn't have an impact on my return, great. If it does, I want to know about it.
I have used TurboTax for many years, but now I may start looking for other solutions for next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
15-year User
on March 18, 2025
Posted by: TataAZ
from Arizona
I have filed the last 15 years with TurboTax's instructions and guidance! Both Fed and State.
Written by a customer while visiting turbotax.intuit.com