Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,306 Reviews)
Rating breakdown 10,306 reviews
5 Stars
4,945
4 Stars
2,378
3 Stars
1,521
2 Stars
701
1 Star
761
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
4
abstain
on March 14, 2025
Posted by: abstained
I didn't get the idpin right, so my filing was rejected. After I I retrieved it from irs.gov, it was fairly easy to update the filing, but it was clear how to resubmit the filing, so that was a bit frustrating. Two things would have been helpful:
1. clearer instructions and a warning about the new idpin requirements and how to confirm that before submission.
2. clearer instructions after a rejected filing saying that the checkout and filing process has to be redone for a resubmission. (one reason I hesitated is that I'd already gone through the checkout process once and didn't want to pay twice. the clarification should probably note that the account wasn't charged for the rejected filing...)
2. clearer instructions after a rejected filing saying that the checkout and filing process has to be redone for a resubmission. (one reason I hesitated is that I'd already gone through the checkout process once and didn't want to pay twice. the clarification should probably note that the account wasn't charged for the rejected filing...)
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AWESOME!
on March 14, 2025
Posted by: Helen F
from Florida
I love the step by step guidance. I can't go wrong.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Lousy Programming Effort
on March 14, 2025
Posted by: Print Issues
Lousy software configuration management. Intuit has all year to produce a similar product as previous year and hobbles the printing and file saving function. Worse yet, Intuit fails to notify purchasers of the product that the PRINT function is hobbles and there is a complex workaround. Terrible, terrible software programming quality control, very unprofessional
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good but a little confusing.
on March 14, 2025
Posted by: Louisianadad
from Golden, CO
No major problems. At the end I am not sure if I have to mail something in after I E-filed or not. Also, I don't seem to print only the Required Forms for Filing - as I was able to in previous years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Problem in E Filing of Federal Return 2024
on March 14, 2025
Posted by: Vir07
Overall completing Tax information was ok. Filing was a problem. E Fileing Rejection due to Problem using IRA EPIN and Turbo Tax set up prior to submittal. IRA PIN is 6 Digit, where as on submittal Page PIN blocks don't take more than 5 Digits. Please provide immedfisate resolution as my Federal Tax Submittal has been rejected repeatedly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Worst version of ever; phone agents are clueless
on March 14, 2025
Posted by: Frustrated User 9999999
from Hilton Head, SC
This is the worst version of Turbotax ever. I have been a loyal user for 15+ years. The changes to some of the data entry so that it takes a full screen to enter two fields are ridiculous. But the worst part of this version is that none of the links to contact Intuit for purchases work. Both "Buy advice" and "Buy state efile" result in errors that say "something went wrong". I tried this over a period of 5 days with the same error. Three phone calls to TT "experts" and none of them knew what to do. One of the agents, after over an hour where she researched something that I didn't ask her to look at, sent me two links to Intuit's internal Slack support system telling me to use those links to purchase state efiling and to request a refund. Obviously I couldn't do that because I don't have an Intuit Slack login! I finally tried to purchase state efiling via the phone (an option under the Help menu) and the two agents that I spoke with had no idea what to do. I gave up on the first after about 20 minutes on the phone while she fumbled about. Called back and got someone else who also didn't know what to do, but after about 30 minutes figured it out and gave me a state efile confirmation code. This, of course, took three tries, with my credit card being charged each time. So I've now paid $79.50 for state efiling with little confidence that the TT agent will know how to properly credit the overcharges.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on March 14, 2025
Posted by: JeffPinehurst
from Pinehurst, NC
Very easy and fast! I have used it for many years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Tubo tax is getting less friendly
on March 14, 2025
Posted by: dahsu
from cs
I did file tax 1ith turbo tax last year by using a different computer. But it can not find the record of my previous year. that makes more work for me this time.
Pros: My employment status changed this year, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com