Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,288 Reviews)
Rating breakdown 10,288 reviews
5 Stars
4,932
4 Stars
2,376
3 Stars
1,519
2 Stars
701
1 Star
760
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
2
Turbo tax is becoming less useful
on March 9, 2025
Posted by: Majid 53
Data transfers from last year did not include information that was created by the Turbo tax, causing much pain to understand what to include in this year tax return. If Turbo tax is supposed to be for people with little knowledge of tax laws, it is getting harder every year to do it yourself. If I need to get someone to help me with the tax return, then it would be no use for Turbo tax as total cost is becoming close to using a tax return expert.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on March 9, 2025
Posted by: Rich From Florida
Great Experience.....................................................................................................................
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy to use!
on March 9, 2025
Posted by: GaGirl344
from SC
I've been using Turbox Tax for more than 20 years and it keeps getting better every year. Thanks
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
$40 NEW TAX REFUND FEE - NOT HAPPY
on March 9, 2025
Posted by: NICKKKAT
from MASSACHUSETTS
THE EXTRA $40 TO PROCESS A TAX REFUND IS EXTORTION!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Est Underpayment Penalty-Poorly Handled by Turbota
on March 9, 2025
Posted by: JC12345678910
I had to futz with Turbotax for over an hour to remove most of the estimated underpayment penalty the program charged us. Should have been NO penalty since difference between our return and what owed was less than $1,000. Even the IRS says wait for them to bill you if there is a penalty! , Managed to get penalty down from $146 to $6, then gave up. Seems like a Turbotax oversight.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on March 9, 2025
Posted by: vendor1
easy, step by step questions no other comments at this time
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Love talking with Support Agents
on March 9, 2025
Posted by: 241gra
My experience this year has been very good. The real TurboTax asset is the ability to call and get an agent that is able to interpret the weak of lacking instructions. They have been very good in finding the hidden buttons to push to fix mistakes. Thanks for the great support.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Tubo Tax cannot deal with foreign addresses
on March 9, 2025
Posted by: Squallman
from In Bermuda
In general the product is good. I have one pet peeve. I have an annuity from a foreign country, i.e., Bermuda so I need to complete a substitute 1099-R - Form 4852. Turbo Tax refused to accept a foreign address, insisting on a US State Code and Zip Code, which of course a Bermuda company does not have.
Also, Turbo Tax insists on a TIN even though a foreign company will not have on. In essence Turbo Tax cannot deal with foreign address or foreign entities.
Lastly, this also occurs when I first bring Turbo Tax up and it wants me to register - WILL NOT ACCEPT MY FOREIGN ADDRESS.
This is maddening and messes up the ability to e-file.
This is maddening and messes up the ability to e-file.
Please fix this!!!!
Thanks,
Written by a customer while visiting turbotax.intuit.com