Customer reviews from turbotax.intuit.com
TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Average customer rating
4
(10,269 Reviews)
Rating breakdown 10,269 reviews
5 Stars
4,926
4 Stars
2,368
3 Stars
1,517
2 Stars
699
1 Star
759
Customer Reviews for TurboTax - Home & Business 2025 Federal + E-file & State - Mac OS, Windows [Digital]
Customer Rating
5
TurboTax is awesome, and has been for decades
on February 28, 2025
Posted by: kgfielf
from MD
been using turbotax since 1988. help function gets better every year. called to talk to live experts twice, very helpful
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Still not intuitive as you would hope.
on February 28, 2025
Posted by: JohnnyHighFive
Still not the most streamlined /intuitive experience for those with more than a W2, mortgage and interest payments. With slightly more involved filings, some directions are not clear, and require you to utilize their help community/forums quite a bit which was frustrating. I hate to say it, but they need to integrate A.I. to help answer questions asap. The online version of Turbotax worked linking products like Fundrise, but on the Desktop version, Fundrise was not able to link although available to select. I had to manually input every investment. Although 10,000 transactions were claimed for stock investors/traders, the online version consistently failed to import my 1099-B, but buying the desktop version worked. Then after attempting to File, TT found the error that I have more than 4000 transactions, and couldn't proceed and best to do a "Summary" filing instead. That's why it's been very frustrating. It's the directions and lack of verbiage. The interface is somewhat clunky for those with large entries. I'm willing to test a different online competitor next year just to see what a lesser known brand can do.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good, but Support could be better.
on February 28, 2025
Posted by: Kinda Happy
from Ohio
It is generally pretty user friendly. I recognize that it's dealing with a pretty complex subject. US Tax Code plus the tax codes of 40+ states. What it lacks is a good way of informing TurboTax when a for real system error is discovered. Don't care if that's via chat or what, but it should be there. There's one place in the Ohio return where the error correction routine sends info to wrong line.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on February 28, 2025
Posted by: Anonymous
from Mobile, AL
I talked to Marsha to get help with by-passing my Alabama 2210 form. She was a great help to me in completing my tax returns.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
No comment
on February 28, 2025
Posted by: Tatkins73
from Arkansas
Turbo Tax was pretty easy to use..Parts of the medical information was hard to use
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good, not Great
on February 28, 2025
Posted by: TenKen
from Snta Fe NM
TurboTax handles Accrued Market Discount in a convoluted way. The adjustments to Interest Income and Cap Gains should not require separate entries.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Saves me hundreds over CPA fees
on February 28, 2025
Posted by: MrBelcher
from Ohio
The product makes it as easy as possible to navigate this tax quagmire. The only negative I have is importing from Fidelity did not work 2 years in a row. I suspect it is because the product cannot handle ampersands in the "fund names" being imported, i.e., S&P
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbotax is excellent
on February 28, 2025
Posted by: hjm11
from Michigan
excellent have used product for the last 10+ years
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com