Customer reviews from turbotax.intuit.com
TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(11,586 Reviews)
Rating breakdown 11,586 reviews
5 Stars
5,559
4 Stars
2,678
3 Stars
1,715
2 Stars
788
1 Star
846
Customer Reviews for TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
Great Tax Software
on February 28, 2026
Posted by: P in Michigan
from Michigan
Found the step easy to follow and guided me to review the results. Needed no support.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fantastic tool makes my life a bit easier
on February 28, 2026
Posted by: Arniedz in NC
from NC
Excellent but it would be useful if it remembered more from the final efile steps like the driver's license number
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax has gone backwards for tax year 2025
on February 28, 2026
Posted by: JoeCephas
from FL
I have used TurboTax for nearly 20 years. The product for tax year 2025 made several changes that took the product backwards related to features, functionality and included content. I ended up having to upgrade to a different tier of the product for this tax year even though the forms I needed did not change from tax year.2024.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
very easy
on February 28, 2026
Posted by: up to date
from NV
walks through each section. easy to use. has explanations. more questions and features.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Interacting with Schwab documents has issues
on February 28, 2026
Posted by: jkalter
from Georgia
You have a problem with the Charles Schwab import process, If I import a specific document from Schwab, existing Schwab documents were deleted. When I was forced to upgrade to Premier and reimport documents, documents were duplicated. There was no simple way to review the documents without walking through several screens of questions. Trying to make sense of this required two support calls and cost me over two hours of time on an otherwise straightforward return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Failed updates download caused laptop rebooted
on February 28, 2026
Posted by: Anonymous
from Virginia
Being a loyal customer for years, the very first time I have received failed updates download error message with unknown issue??
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
I had a lot of trouble with Turbo Tax this yeare
on February 28, 2026
Posted by: TAnn2
from Arizona, AZ
I've been using Turbo Tax for years. Ths was the first time that I encountered many, many problems. I ended up holding for up top 30 minutes on 5 different occasions in order to complete my income tax returns this year. I think that next year, I'll be looking for another product to help with taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
opinion
on February 28, 2026
Posted by: 7505
from Georgia
Was difficult to interpret given the complexity of your product
Written by a customer while visiting turbotax.intuit.com