Customer reviews from turbotax.intuit.com
TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(11,478 Reviews)
Rating breakdown 11,478 reviews
5 Stars
5,510
4 Stars
2,646
3 Stars
1,696
2 Stars
786
1 Star
840
Customer Reviews for TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
3
Turbo Tax was better before this year
on February 27, 2026
Posted by: ThomB29
from Maryland
Terrible this year! Not as user friendly! Support non existent
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Thorough and Accurate but the State section needs
on February 27, 2026
Posted by: LinneaM2
from Colorado
I have been using TurboTax for 30 years and have always found it very accurate and helpful. I very much like the options to step through every topic, those have helped me find additional entries that I would haveentries that I would have missedentries that I would have missed onentries that I would have missed on my ownentries that I would have missed on my own.
However, this year I had the State version and found that it is much more difficult to use. If I had to go back to the Federal section to check something when I returned to the State section, I had to start all over again to step through the questions and click buttons to answer yes or no just to get back to where I had left off. It would be very helpful if the State section had different tabs like tthe Federal "Wages & Income" or "Deductions & Credits" etc.
However, this year I had the State version and found that it is much more difficult to use. If I had to go back to the Federal section to check something when I returned to the State section, I had to start all over again to step through the questions and click buttons to answer yes or no just to get back to where I had left off. It would be very helpful if the State section had different tabs like tthe Federal "Wages & Income" or "Deductions & Credits" etc.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Need custom explanation for some calculation.
on February 27, 2026
Posted by: wkcp02
from IL
For some specific tax calculations, if it provides customized explanation (how it's calculated) would provide peace of mine. For example, my AMT calculation has just one question then the resulting number with no insight! I had to check the form to check the calculation detail. How about a customized calculation explanation in this AI age.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Difficult Overcoming Software Glitch in TT Premier
on February 27, 2026
Posted by: CalMAG
from MD
We've used Turbo Tax for years with no considerable problem and infrequent need for support calls. This year was different, troubling, and time consuming with hours of calls and no solution provided by support. The software would not allow e-filing because it kept asking to correct "errors" on simplified method for a 1099-R where there was no reason for simplified method as the 1099 provided the taxable amount. Somehow the software developed a glitch. But finally allowed filing this morning and other aspects okay.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax Time
on February 27, 2026
Posted by: Higginsdog
from WV
The process was a little tricky with getting use to the new format but it fell into place after a few entries.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A little more confusing this year
on February 27, 2026
Posted by: M E W D
from PA
A little more confusing than past years. Often asks for information that doesn't apply and sometimes difficult to get past that page.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
On-line Turbotax has a way to go
on February 27, 2026
Posted by: WADuke
from IA
I found the on-line version confusing and I didn't see a direction, I felt lost with random questions. I found that I could download the program to my computer (which I surprised me- I thought this was an on-line only program) and that is how I finished and e-filed. With on-line, state e-filing seemed to cost me $39 with no mention of credit, while using the downloaded version e-filing state was only $15 (after $10 credit). I'll be definitely looking at other products next year.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax great
on February 27, 2026
Posted by: Ron0672
from Massachusettes
The product has improved year after year, making it easier to use.
Written by a customer while visiting turbotax.intuit.com