Customer reviews from turbotax.intuit.com
TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(11,408 Reviews)
Rating breakdown 11,408 reviews
5 Stars
5,485
4 Stars
2,626
3 Stars
1,681
2 Stars
783
1 Star
833
Customer Reviews for TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
Turbo tax is Awesome
on February 22, 2026
Posted by: BillieJ54
from wisconsin
Great product. Turbo Tax found deductions I missed.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax could be better
on February 22, 2026
Posted by: jatstuff
from New York
Seemed like a step down from last year.
1. Importing from Vanguard was too arduous. I have 7 1099's that had to be handle individually. There should be a multiple-import wizard so that I only have to enter data once and have TT fetch all 7 for me.
2. There were 3 "duplicate" 1099-R forms that somehow got created from my imports. I had to find them and delete them manually. The software should have identified them notified me.
3. There should be a menu item or other way to see a list of all imported data, plus a way to set/edit the title of each entry. I did see the list somewhere in the step-by-step and all 7 Vanguard imports had the exact same title.
4. There really should be a way to import pdf documents from the local machine. I can't believe I had to enter three 1099 forms manually. (I *think* that previous versions of TT did import from pdf.)
5. I was disappointed that I had to upgrade from Deluxe to Premier in order to import 1099-B forms.
6. You should have much better user help using AI. Right now every request for help just lists out some forum topics with some matching words. You should train an AI system on your software documentation and provide much more insightful responses to questions.
1. Importing from Vanguard was too arduous. I have 7 1099's that had to be handle individually. There should be a multiple-import wizard so that I only have to enter data once and have TT fetch all 7 for me.
2. There were 3 "duplicate" 1099-R forms that somehow got created from my imports. I had to find them and delete them manually. The software should have identified them notified me.
3. There should be a menu item or other way to see a list of all imported data, plus a way to set/edit the title of each entry. I did see the list somewhere in the step-by-step and all 7 Vanguard imports had the exact same title.
4. There really should be a way to import pdf documents from the local machine. I can't believe I had to enter three 1099 forms manually. (I *think* that previous versions of TT did import from pdf.)
5. I was disappointed that I had to upgrade from Deluxe to Premier in order to import 1099-B forms.
6. You should have much better user help using AI. Right now every request for help just lists out some forum topics with some matching words. You should train an AI system on your software documentation and provide much more insightful responses to questions.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is easy to use
on February 22, 2026
Posted by: Charvi V
from texas
Easy to use and fill the data. Import feature is awesome which is automatically importing my w2
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Awesome!
on February 22, 2026
Posted by: The Wolverine 2026
from Michigan
It was an excellent experience and I am very pleased!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good, but some challenges...
on February 22, 2026
Posted by: Live from VA
from 3806 River Mill Drive
The desktop software was easy to use, once I was able to find the correct website to download it from. Intuit's website does not make it easy to find, and was constantly pushing me to repurchase it.
Something seems buggy with the interface in the income section, where it had me going through the same sections for no apparent reason.
I like and trust TurboTax, but Intuit can work on providing better support without trying to push you to a consultant and pay $60 to figure out how to navigate your own software.
Pros: I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy to use.
on February 22, 2026
Posted by: Seuss Uson
from texas
It was easy to use. It helped me walk through what I need to choose.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax needs work
on February 22, 2026
Posted by: Government PINS
from Florida
You don't ask for a government pin before filing. Then you file and the return gets rejected. Then for a non teck type it is a nightmare trying to add it to Turbotax. Why?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is worth the money
on February 23, 2026
Posted by: Rich CHM
from Mississippi
Easy to use and accomplishes all my needs. I was unable to import Brokerage acct info. I wasn't clear on what to select to import.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com