Customer reviews from turbotax.intuit.com
TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(11,447 Reviews)
Rating breakdown 11,447 reviews
5 Stars
5,494
4 Stars
2,639
3 Stars
1,690
2 Stars
786
1 Star
838
Customer Reviews for TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
3
Turbotax used to be awesome!!! Now sucks
on February 21, 2026
Posted by: EdS1954
from Ohio
Past years program was easy to interface with prepare taxes. Has become much more difficult, program kept asking for import of information from RWBaird that was already provided with first import. Also feel betrayed by the $40 processing fee for federal return, advertised as free for first 5 federal with premier. In summation, I found the whole experience this to be very frustrating and difficult.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Bring back It's Deductable feature!
on February 21, 2026
Posted by: cwohlf
from CA
Disappointed that you don't support It's Deductible anymore. That was a key reason I've been using Turbo Tax. Now you're basically encouraging me to look at competing tax software programs for next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax 2025 will not submit the returns
on February 21, 2026
Posted by: RichB2016
from Virginia
After using Turbotax desktop for 30+ years and spending hours entering my 2025 data it now refuses to electronically submit the returns. All I get is the following useless error. And none of the suggested fixes listed elsewhere work.
Hmm... it looks like we’ve hit a slight snag
Your payment didn't go through
Please try again or check back in a bit.
Your payment didn't go through
Please try again or check back in a bit.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great survice for tax prep
on February 21, 2026
Posted by: HFC1
from Texas
Easy to use. Return is accurate.12345678901234567
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax Care Team, February 26, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Too many programming errors.
on February 21, 2026
Posted by: byoung7012
from FL
I was using the guide me feature for everything. It never asked me for Social Security Income. I had go back and enter it manually. I also had to initiate Crypto sell even though I had checked that I had sold Crypto. Another thing is that it carried a direct rollover of an IRA to another institution as income when comparing previous years income to this years. Last years return was clearly marked that it was a direct rollover. It showes that I made over a hundred thousand dollars more last year than I did. I did not pay taxes on it last year, but Turbo tax carried into this years software as income when it compares the two years. Too many things wrong. These are simple errors in the software. Not something complicated. I have been using TurboTax for over 10 years. There always seems to be something it does not do what it should.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
TurboTax Not So Good This Year
on February 21, 2026
Posted by: Anchoragedan
from AK
Numerous glitches, involving inaccurate refund/owed amounts
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is my go to tax prep
on February 21, 2026
Posted by: candelli
from Illinois
NO I did not I do taxes for 5 people and use turbo tax every year
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on February 21, 2026
Posted by: etdavis2003
from Utah
TurboTax make it possible for me to do my tax by myself. I can usually finish in one day after correcting documents. Thank you TurboTax for make it easy for me.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com