Customer reviews from turbotax.intuit.com
TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(11,454 Reviews)
Rating breakdown 11,454 reviews
5 Stars
5,497
4 Stars
2,640
3 Stars
1,691
2 Stars
786
1 Star
840
Customer Reviews for TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
best way to file taxes.
on February 20, 2026
Posted by: no nickname99
from FL
I've been using Turbo Tax since the 90;s. It is great. Love having last years entries next to the one's I'm entering this year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Tax prep is getting more time consuming each year
on February 21, 2026
Posted by: HSVbob
from AR
This is my third year using desktop TurboTax Premier, and I have noticed that the process of completing my return is taking longer and becoming more tedious. While it’s true that the IRS introduces more and longer forms each year, TurboTax is not developing enough time saving procedures to offset the increased time consumption from the new complexities. This is important to me because the primary reason I began using TurboTax was to reduce the burden of importing detailed information on capital gains, qualified dividends, and foreign taxes.
Here are some examples of what would be more helpful to me:
The system does not automatically gather all the information from prior TurboTax returns that it can. I prefer that every question on every page in EasyStep displays the value, information, or response I provided in the prior tax year.
Search Topics tab is not useful to me. It requires users to use the exact IRA or TurboTax terminology to find a topic, for example “Nondeductible IRA” gets a hit, but “IRA nondeductible” or “nontaxable IRA portion” don’t. Queries beginning, “form for xyz“ also don’t yield results. I wanted to use this tab to jump to specific entries that needed checking or change in EasyStep or to directly access a specific document in the Forms section. I believe adding a bit of AI to the search routine would greatly assist users in navigating to specific parts of the application.
When I return to a topic I previously completed it’s for one of two reasons. Sometimes I misunderstood a category and I need to start over, but more often, I need to change the data I entered in a specific field, such as including or omitting some components of cost in a total cost. In the EasyStep topics that have a series of prerequisite questions about the data that will be input later, users are forced to tab through or re-answer those questions before correcting the data. Answering those prerequisite questions are some of the most monotonous chores in all of tax preparation, and anyway that minimizes this repetition would be a big improvement.
When saving tax documents, I want to save four different documents separately.
1) the exact set of pages submitted to the IRS
2) the exact set of pages submitted to the state tax authority
3) every page in 1) plus any other worksheets, schedules, forms, addendums, summaries, or reports used to calculate the Federal tax return
4) every page in 2) plus any other worksheets, schedules, forms, addendums, summaries, or reports used to calculate the state tax return
1) the exact set of pages submitted to the IRS
2) the exact set of pages submitted to the state tax authority
3) every page in 1) plus any other worksheets, schedules, forms, addendums, summaries, or reports used to calculate the Federal tax return
4) every page in 2) plus any other worksheets, schedules, forms, addendums, summaries, or reports used to calculate the state tax return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
No
on February 21, 2026
Posted by: Not interested Turbo
from FL
Why do I have to review to get finished with this return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
THS IS REALLY SUCKS!
on February 21, 2026
Posted by: JDWMS
from Wisconsin
We've been trying to e-file our State of Wisconsin taxes for over 2 weeks. They keep getting rejected. The State of Wisconsin helped us correct the first error but the later rejections give no reason. The State of Wisconsin keeps telling us that TurboTax has to up date their software to reflect how Wisconsin is handling Retiree's income and to wait a couple of days and refile. The first up date was supposed to be on 2/13/2026 & the last update was yesterday 2/20/2026. We refile & keep getting rejected. No reasons as to why we are getting rejected. Could you please fix the problem? Getting real tired of the process & I am not a happy camper.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo Tax - Not as good as it once ways.
on February 21, 2026
Posted by: Boz Original
from Michigan
It seems ever since Turbo Tax went to "download only" program, it does not work as well. Will not import from financial institutions which is extremely annoying. Constantly telling me I am not online. I have to try numerous times to login in to my account. I paid for the state return. When I was directed back to the e-file page, I was told that I had not paid. I had to log out and log back in. This program seems to have tons of bugs. I hope they are working on it!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is Great!
on February 21, 2026
Posted by: LucyJB
from New York
I have utilized Turbo Tax for every single tax return I've ever filed, which I believe has been since 1993 or so! This is a wonderful product that has grown with me as my finances have become more complex with time and age, I highly recommend it!
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent Product
on February 21, 2026
Posted by: Jim1223423
from Pennsylvania
Other than the wait for rental depreciation, everything worked very well for the 5th year in a row.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
E file improvement
on February 21, 2026
Posted by: Rob123A456S789
from SC
When e-filing a return. The s/w should ask about the IRS IP PIN.
I missed that (in Federal > Other Tax Situations) and therefore the return was rejected…. and required a second time after inputting my PIN.
Written by a customer while visiting turbotax.intuit.com