Customer reviews from turbotax.intuit.com
TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(11,454 Reviews)
Rating breakdown 11,454 reviews
5 Stars
5,497
4 Stars
2,640
3 Stars
1,691
2 Stars
786
1 Star
840
Customer Reviews for TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
4
Great Product More Tedious This Year
on February 20, 2026
Posted by: VATECH68
from Pennsylvania
Last year's version was easier to use in my opinion. It seems that more unnecessary separate screens have been added perhaps to appeal to new users. It took longer, and in some cases, it was difficult to get a complete picture of where the interview was heading. I had to look at the forms being completed to see if anticipated information was going to be requested or if I needed to look elsewhere.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use.
on February 20, 2026
Posted by: Jim4165
from Georgia
I've used TurboTax forever! It's simple and secure.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
2025 Turbo Tax Software - Below Expectations
on February 20, 2026
Posted by: VSCV
from NE
The 2025 version of Turbo Tax was glichy and lost some "ease of use for users" from the previous versions. Sometimes when clicking on notes for additional information, the note was "blank. Sometime software would not let my back out of a screen, sometimes the fill in boxes would not allow you to enter nothing, requiring the user to choose a downdown item when was nothing on the tax form to enter (1009-Q distribution section). Also - the font sizes seem to change randomly, making the product appear less than professional. Will give Turbo Tax one more year before I switch tax software
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome product
on February 20, 2026
Posted by: Bill2005mach1
from Michigan
love how easy it is to use, its fast and asked all the right questions
Pros: My employment status changed this year, I moved, I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Worst version of TurboTax
on February 20, 2026
Posted by: OldChapin
from NY
I've used TurboTax for many years and this was by far the worse experience. Popups and "ads" from the online version were so annoying I switched to my desktop version. Forms that weren't ready were delayed from "by February" until they actually were ready February 20. Fields for 1099-R weren't automatically filled in, resulting in "problems" that were difficult to trace down. in general, it was frustrating.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
2024 files corrupted
on February 20, 2026
Posted by: ejj2025
from Texas
I opened my 2024 tax return that I filed in March 2024. The status showed that it had been submitted successfully but the menus said there were errors and the information in TurboTax no longer matched the return I had filed. Good that I had printed
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I Love Turbo Tax
on February 20, 2026
Posted by: PianoguyBobbby
from Indiana
Love Turbo Tax. Been using it for 20+ years. VERY disappointed that Quick Books discontinued their Desktop product. I cannot depend upon my internet to be available when I need it. I therefore no longer use Quick Books.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax Survey
on February 20, 2026
Posted by: Laurieml25
from Wisconsin
The support person was very helpful, courteous and did a great job of finding the information that I needed.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com