Customer reviews from turbotax.intuit.com
TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(11,471 Reviews)
Rating breakdown 11,471 reviews
5 Stars
5,504
4 Stars
2,645
3 Stars
1,696
2 Stars
786
1 Star
840
Customer Reviews for TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
4
Good but could use tweaks
on February 19, 2026
Posted by: DoubleLL1111111
from PA
PROS: This software does a lot of the work for you and I have used it for years. I trust that they have knowledge to get things right in my return.
CONS: I have complained about the navigation through fields and they have never change anything. Enter will not go the next field and pop-up scroll window do not scroll with the wheel. Mention it again this year. Also they want you to purchase add-ons as you go through filing which are expensive and 9/10 not needed for my filing. I think they raise the State Efile fee to essentially negate the credit from Sam's.
CONS: I have complained about the navigation through fields and they have never change anything. Enter will not go the next field and pop-up scroll window do not scroll with the wheel. Mention it again this year. Also they want you to purchase add-ons as you go through filing which are expensive and 9/10 not needed for my filing. I think they raise the State Efile fee to essentially negate the credit from Sam's.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent, accurate product
on February 19, 2026
Posted by: GT550
from Massachusetts
I worked in corporate finance for 40 years and I have been using Turbo Tax, without issue, since the mid 1990's. I highly recommend the product.
Response from turbotax.intuit.comBy TurboTax Care Team, February 23, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on February 19, 2026
Posted by: Karen M MD
from Maryland
I've used TurboTax for years and find it easy to use. Having past years' data available for comparison is handy.
Pros: I bought or sold investments
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 24, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
x
on February 19, 2026
Posted by: 23cbm
from x
it was quick. but the lump sum is confusingxxxxxxxxx
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 24, 2026
Thank you for sharing your experience. We take all feedback seriously and will use your insights to continue refining our service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbotax complaint
on February 19, 2026
Posted by: GordonP
from Virginia
You failed to alert the tax preparer that there were additional costs associated with handling the refund until the end. Further, you sent a text message telling us that the Federal filing was rejected but didn't tell us why. Was the taxes package sent and who rejected them? We completed them according to program instructions. This is about 6th year we have used Turbotax and maybe the last.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
badd
on February 19, 2026
Posted by: Tomuch1234
from oregon
harder to use this need 32 character mmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
review
on February 19, 2026
Posted by: biro babes
from OH
Easy but some areas were not user friendly. difficult if your bank is not linked to Turbo Tax. There is no easy explanation on what to do. Takes too much trial and error.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 24, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax does the job.
on February 19, 2026
Posted by: Sunrise Acres
from PA
Had to keep going back and review "forms" to ensure items were inputted correctly.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, February 24, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com