Customer reviews from turbotax.intuit.com
TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(11,513 Reviews)
Rating breakdown 11,513 reviews
5 Stars
5,531
4 Stars
2,657
3 Stars
1,699
2 Stars
786
1 Star
840
Customer Reviews for TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
4
Long time user
on February 16, 2026
Posted by: 021626
from California
Four stars given instead of five because had issue with update download requiring expert help form Intuit. Also down load of tax forms encourage using preparing taxes on line instead of using desktop. I did not like the online preparation, therefore, switching to the desktop format I find up better and easier to use.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo tax is good
on February 16, 2026
Posted by: pg2001
from NJ
It was overall good experience as usual. But issues in importing w2-pdf and importing investment form.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good, but need improvements for Trading Accounts
on February 16, 2026
Posted by: Bjinks517
from Texas
I have used TurboTax and filed my own returns for several decades. The only real problems that I have had are with filing the forms for my complex trading accounts and strategy. It would be easier if import feature worked better. Both my bank and trading accounts are listed institutions, but the data still does not import cleanly.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Beware the Switch from Online to Software
on February 16, 2026
Posted by: Guardianw007
from WA
Annoyed this year as I switched from online to software. Difficult to transition between the two. Also, buggy software wouldn't let me file electronically because of the way they imported a form, until I deleted teh form and entered it manually. Paying too much to do TurboTaxes job for them.
Pros: I bought or sold investments, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Bugs galore on Premier!
on February 16, 2026
Posted by: JustMeToo123
from Columbia MO
Too Bad the quality has really suffered. Lots of Bugs!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Desktop version Easier than Online
on February 16, 2026
Posted by: JoeInNV
from Nevada
Using Desktop version was relatively easy to use. Been using for over 15-20 years. Tried using the online version as suggested by app but had too many problems with how it worked. Was unable to continue, so went back to doing it on desktop.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
What the heck is "on-line?"
on February 16, 2026
Posted by: emarch123
from AL
VERY upset that when I downloaded the product as usual like I've done for 20 years, a big window appeared suggesting that I should switch to on-line. I didn't know what on-line meant but it said I could switch back if I wanted. I pressed the button. I hated it. I went to switch back and had to use the virtual assistant to find out that I'd have to download the product again and find my code an start over. In addition, everything I had entered "on-line" was gone.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Very Disappointed in Turbo Tax this year
on February 16, 2026
Posted by: howc
from Utah
No printable state form which is the same as not giving me the state return. Helps were not provided. Every time I clicked on a question mark the help screen was blank.
Written by a customer while visiting turbotax.intuit.com