Customer reviews from turbotax.intuit.com
TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Average customer rating
4
(11,517 Reviews)
Rating breakdown 11,517 reviews
5 Stars
5,533
4 Stars
2,658
3 Stars
1,699
2 Stars
786
1 Star
841
Customer Reviews for TurboTax - Home & Business Desktop Edition 2025 Federal & State Tax Return - Mac OS, Windows [Digital]
Customer Rating
5
I like Turbo Tax
on February 15, 2026
Posted by: Bmaser
from Florida
I have been using Turbo Tax for almost 30 years. I have been happy with it.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
unable to download tax files
on February 15, 2026
Posted by: Davevp11
from Washington
Unable to download tax files from broker account (Stifel).
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Looking to try Taxslayer next year.
on February 15, 2026
Posted by: pmmssae
from CO
Did not work with Windows 10. Tool to value non-cash donations no longer included with product.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great for Federal but needs improvement for state.
on February 15, 2026
Posted by: Mike 25000000
from Alabama, AL
TTax was great for the Federal Return, but became very difficult at the end of the state return. I had state tax due but was not required to pay a penalty. Nevertheless, TTax insisted that I fill out a form 2210AL worksheet even though the worksheet said I did not need to submit a 2210AL form. It kept asking me questions for which I did not have an answer. So, I just put $0 in all those questions to finally get out of the worksheet. This caused hours of additional work because I was trying to find answers to the questions it kept asking.
Pros: I bought or sold investments
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbotax won't file electronically
on February 15, 2026
Posted by: Double Terrible
from NC
Turbotax software gets worse every year. This year, the it wouldn't let me file electronically. Also, it would not show the previous year's information, even though it was also Turbotax. When I tried to get help from your Chat, I was asked for yet more money. NO WAY! I've used Turbotax for several years, but 2025 will be the last.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
A couple of important items to improve.
on February 15, 2026
Posted by: rkkarbon
from Michigan
Two areas where TurboTax should edit the questions to make completing the return more clear and easier to understand.
1) Ask better questions for filers who have made a Qualified Charitable Deduction from their IRAs. On my first attempt at completing the form I ended up with a penalty for having not taken all my required RMD because I donated part of it directly to charity. I had to manipulate the screens at least 3 times before the software wouldn't record a tax penalty for that amount.
2) I have PINs issued by the IRS that must be entered before electronically filing. In spite of reviewing all the entry screens I couldn't find the screen that requested that 6 digit PIN. I ended up going into the tax form itself and entering the PIN, and then triple checking to ensure that PIN was properly included in the file that was electronically sent to the IRS. In previous years the screen asking for the PIN was obvious.
1) Ask better questions for filers who have made a Qualified Charitable Deduction from their IRAs. On my first attempt at completing the form I ended up with a penalty for having not taken all my required RMD because I donated part of it directly to charity. I had to manipulate the screens at least 3 times before the software wouldn't record a tax penalty for that amount.
2) I have PINs issued by the IRS that must be entered before electronically filing. In spite of reviewing all the entry screens I couldn't find the screen that requested that 6 digit PIN. I ended up going into the tax form itself and entering the PIN, and then triple checking to ensure that PIN was properly included in the file that was electronically sent to the IRS. In previous years the screen asking for the PIN was obvious.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax lies
on February 15, 2026
Posted by: Bryan10101
from North Carolina
You pay for the program up front and it will still charge more at the end. They leak and sell your data too. Free file direct from the irs needs to be the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
None
on February 15, 2026
Posted by: none at this moment
from OH
advice from support on unclaimed funds treatment helped
Written by a customer while visiting turbotax.intuit.com